Got straight though using options as stated above. Gave me this bollo.x that I was already on the best deal etc.
Yeah right! I'm 5 months into an 18 month contract paying £23.65/month at the moment. That goes up to £28.65 next month & then £32/month in Feb 15
I will hand in my notice in December & find another provider. EE pay up to a £100 to buy you out of your contract. Will research if others do the same
I'm amazed you thought they could do anything, given that you are still in the first six months of an 18 month contract when the payments are very low.
Got straight though using options as stated above. Gave me this bollo.x that I was already on the best deal etc.
Ahh yes. The old "they must be lying because....well.. I think they are." defence. >:(
You were put on the best possible deal they had at the time; ie 5 months ago. This price rise will allow you out of that contract.
Let's say they decided to drop your price rise, just to keep your custom. What are the chances that won't get out onto the internet so they're held over a barrel by a load of other customers. Is that good business?
Or, to put it another way....
What Ernie said
Plus, why is your price going up next month and February?
Well, i'm currently paying £56 a month for the pleasure of purely TV XL and Broadband (no phone) and not looking forward to paying over £60 for it ......
Well, i'm currently paying £56 a month for the pleasure of purely TV XL and Broadband (no phone) and not looking forward to paying over £60 for it ......
... what are others paying for similar services?
The BK package which is TV XL and 152mb broadband is currently £45 a month, telephone line rental is of course on top.
Had a go today & didn't really get anywhere. They offered me half price sports & movies for 6 months at £89 then increasing to £106, which is what I will be paying anyway. I've priced up Sky, with fibre broadband & its coming out just short of £92. I pointed this out, but didn't get anywhere. I left it & said I would think about it, but would probably be leaving.
Does anyone think I might get a better deal if I actually put my cancellation in?
They can't always offer you a big discount. Perhaps, like me, you have most of what they've got so there's no "movement" available with.
Sometimes it might be best to lose a customer if you're not going to make much on them because they've got such a big discount.
I was happy at first, £82 for 6 months & then £98, then she said she'd left off the HD charge & upped the figures. If they'd have waived that, I'd probably have agreed.
but that's because I have Big Kahuna, Sky Sports, Sky Movies, Premium Sky HD, 152meg broadband, basic phone and line rental. Oh and two boxes, both TiVo.
I can't fault the service. So happy to pay that amount.
I was happy at first, £82 for 6 months & then £98, then she said she'd left off the HD charge & upped the figures. If they'd have waived that, I'd probably have agreed.
This was for the Sky Movies channels I assume. If so then, had she waived the charge, VM would have basically been £84 out-of-pocket on the deal as they are forced to charge that by Sky and don't make anything out of it.
I don't think some people here are being transparent, if you're getting a reduced rate for 6 months as part of a deal and then the rate increases as planned in the contract, and knowingly what you agreed to from the outset, that isn't a price rise.
Yes there is 1 price rise, but not 2 as one of those was just an already agreed reduced price for you.
after getting me letter about my 11.5% price increase had a look about virgins new prices are defiantly out. £17.50 for broadband is top end not as expensive as skys £20 a month for fibre but second most expensive. will ring them and i want £4 off a month or im off.
shame really i was happy with there service but this is the last straw its gone up a combined 21% in the last 2 years they're quite happily pricing them selves out of the market
To be fair a 21% price rise is 2 years is very OTT. If everything increased at that rate I am sure that would cause major issues.
many folks will only have had a fairly modest pay rise if they are lucky over the past 2 years and inflation is only at about 3% over pas 2 years, so 21% is ridiculous
Were are our Law makers ?
There's laws which now stop mobile phone companies from increasing your bills when you have a contract SO why not the same in TV platforms too...?
Any new prices should never be put on the customers that already have services it should be on new customers only as the old customers are why the company is still in business and if the company needs to raise money then cut management wages 1st as an 1% pay rise to them is about 50% for those that do the real work in fixing and putting new customers online. ...
I have just done that, and spoke to a very helpful young lady. Explained politely that I have been with Telewest/Virgin for 20 years, and unhappy about not being automatically offered new bundles avaiable to new customers (at a lower price)....and the price increase to us, as pensioners, is the final straw.
She was able to offer me a Tivo box, 6 months Netflix, an upgraded router, and 150 meg alongside the comparable TVXL package and Talk Unlimited for £8 less than I am currently paying.
Were are our Law makers ?
There's laws which now stop mobile phone companies from increasing your bills when you have a contract SO why not the same in TV platforms too...?
Any new prices should never be put on the customers that already have services it should be on new customers only as the old customers are why the company is still in business and if the company needs to raise money then cut management wages 1st as an 1% pay rise to them is about 50% for those that do the real work in fixing and putting new customers online. ...
They let you get out of the contract early if you don't like the price increases.
What the mobile networks were doing was different. They were trying to lock you into a contract if they put the price up, as long as the price increase was less than the rate of inflation. Now they have to be upfront about the fact this will happen when you take out the contract or not do it.
I have VIP package with extra TiVo. Anyone have an idea how much my price will increase by please?
Have just taken out LRS at £144 (just in time) but have 14 days to cancel that so might have to end my relationship with VM if too much as my offer deal ends in April (had 12 months half price excl. line rental) so sadly will be too expensive I'm thinking.
Comments
Phoned up.
They told me where to go effectively.
I assume you rang Retentions as suggested?
Got straight though using options as stated above. Gave me this bollo.x that I was already on the best deal etc.
Yeah right! I'm 5 months into an 18 month contract paying £23.65/month at the moment. That goes up to £28.65 next month & then £32/month in Feb 15
I will hand in my notice in December & find another provider. EE pay up to a £100 to buy you out of your contract. Will research if others do the same
That's not a lot of money is it just one service you are getting?
I'm amazed you thought they could do anything, given that you are still in the first six months of an 18 month contract when the payments are very low.
You were put on the best possible deal they had at the time; ie 5 months ago. This price rise will allow you out of that contract.
Let's say they decided to drop your price rise, just to keep your custom. What are the chances that won't get out onto the internet so they're held over a barrel by a load of other customers. Is that good business?
Or, to put it another way....
What Ernie said
Plus, why is your price going up next month and February?
£5 increase after 6 months
I only have landline & Broadband with them. No TV
... what are others paying for similar services?
The BK package which is TV XL and 152mb broadband is currently £45 a month, telephone line rental is of course on top.
Cheers Fletch, i'll have a nag at their phoneline / webchat later today ;-)
That's the only way to talk to retentions. No-one else can get you an "existing customer" deal.
Does anyone think I might get a better deal if I actually put my cancellation in?
Sometimes it might be best to lose a customer if you're not going to make much on them because they've got such a big discount.
I was happy at first, £82 for 6 months & then £98, then she said she'd left off the HD charge & upped the figures. If they'd have waived that, I'd probably have agreed.
but that's because I have Big Kahuna, Sky Sports, Sky Movies, Premium Sky HD, 152meg broadband, basic phone and line rental. Oh and two boxes, both TiVo.
I can't fault the service. So happy to pay that amount.
Yes there is 1 price rise, but not 2 as one of those was just an already agreed reduced price for you.
shame really i was happy with there service but this is the last straw its gone up a combined 21% in the last 2 years they're quite happily pricing them selves out of the market
many folks will only have had a fairly modest pay rise if they are lucky over the past 2 years and inflation is only at about 3% over pas 2 years, so 21% is ridiculous
There's laws which now stop mobile phone companies from increasing your bills when you have a contract SO why not the same in TV platforms too...?
Any new prices should never be put on the customers that already have services it should be on new customers only as the old customers are why the company is still in business and if the company needs to raise money then cut management wages 1st as an 1% pay rise to them is about 50% for those that do the real work in fixing and putting new customers online. ...
how do you know she was young
They let you get out of the contract early if you don't like the price increases.
What the mobile networks were doing was different. They were trying to lock you into a contract if they put the price up, as long as the price increase was less than the rate of inflation. Now they have to be upfront about the fact this will happen when you take out the contract or not do it.
Have just taken out LRS at £144 (just in time) but have 14 days to cancel that so might have to end my relationship with VM if too much as my offer deal ends in April (had 12 months half price excl. line rental) so sadly will be too expensive I'm thinking.
Thanks in advance.