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Good service in shops

PizzatheactionPizzatheaction Posts: 20,157
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in General Discussion #1
Would a staff member get any reward if I wrote to their store's head office, with praise for the person's helpful service?

Or is it not worth bothering?

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    stud u likestud u like Posts: 42,100
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    #2
    It depends if they have Employee Of The Month or not.
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    [Deleted User][Deleted User] Posts: 236
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    #3
    Even if they have no reward system, I'll bet they'd be glad of some good feedback and some praise. Might even make them look good in front of the boss.
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    PizzatheactionPizzatheaction Posts: 20,157
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    #4
    Thanks, folks. :)
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    mathertronmathertron Posts: 30,083
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    #5
    Aww :)

    I go a little bit farther to an offy that the staff are all friendly inm instead of the closer spar shop. Weird how just saying 'ello' and stuff makes such a difference.
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    alfiewozerealfiewozere Posts: 29,508
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    #6
    I would definitely write - I bet head office get mostly complaints, so a letter of praise would be welcome. And the person being praised would be so chuffed too.:)
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    BirthdayGirlBirthdayGirl Posts: 64,285
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    #7
    Pizzatheaction wrote: »
    Would a staff member get any reward if I wrote to their store's head office, with praise for the person's helpful service?

    Or is it not worth bothering?

    I think thats a really nice thing to do!

    People are quick to moan about staff but very rarely go out of their way to write and praise someone.
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    PizzatheactionPizzatheaction Posts: 20,157
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    #8
    mathertron wrote: »
    Aww :)

    I go a little bit farther to an offy that the staff are all friendly inm instead of the closer spar shop. Weird how just saying 'ello' and stuff makes such a difference.
    Yeah, she is very polite, and she also packs my shopping for me, Most of them just fling a bag at me and expect me to pack it myself, which is not easy for me to open because my fingers shake.
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    PizzatheactionPizzatheaction Posts: 20,157
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    #9
    Thanks for the replies, everyone. :)
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    cartreecartree Posts: 1,562
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    #10
    Pizzatheaction wrote: »
    Would a staff member get any reward if I wrote to their store's head office, with praise for the person's helpful service?

    Or is it not worth bothering?

    Yeah, why not. I have done before.
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    [Deleted User][Deleted User] Posts: 36,630
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    #11
    Pizzatheaction wrote: »
    Yeah, she is very polite, and she also packs my shopping for me, Most of them just fling a bag at me and expect me to pack it myself, which is not easy for me to open because my fingers shake.

    Definitely write to their head office, but you could also write to her shop manager too. She may get some kind of commendation, or maybe just a letter of praise from her head office. Either way it'll make her feel good and make her feel that her job is worthwhile.
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    HelixHelix Posts: 1,485
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    #12
    In Sainsburys staff get "Shining Stars" from the store manager which are basically £10 vouchers to spend in store. Might be better to tell the store manager though as it might take a while to filter down from Head Office.
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    Jimmy ConnorsJimmy Connors Posts: 117,882
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    #13
    Yes it would be a nice gesture.
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    PizzatheactionPizzatheaction Posts: 20,157
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    #14
    I've sent an e-mail now. :) Will let you know if I get a reply.
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    Jimmy ConnorsJimmy Connors Posts: 117,882
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    #15
    Pizzatheaction wrote: »
    I've sent an e-mail now. :) Will let you know if I get a reply.

    I sent an email to John Lewis asking them to thank a member of their staff for me. They replied as did the lady who was helpful. :)
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    PizzatheactionPizzatheaction Posts: 20,157
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    #16
    Jimmy Connors wrote: »
    I sent an email to John Lewis asking them to thank a member of their staff for me. They replied as did the lady who was helpful. :)
    Good stuff. :) I had an automated reply straightaway, so at least I know I got the address right. :D
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    [Deleted User][Deleted User] Posts: 7,341
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    #17
    Had a few tips myself, like the fiver I got for handing in a mobile phone AND wallet which some guy left on a pallet:eek::eek::eek::eek: and the other morning some bloke gave me a quid for no reason.:confused::confused::confused:
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    PizzatheactionPizzatheaction Posts: 20,157
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    #18
    Pizzatheaction wrote: »
    I've sent an e-mail now. :) Will let you know if I get a reply.
    Had a reply, saying my comments have been passed on to the store in question. :)
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    [Deleted User][Deleted User] Posts: 4,994
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    #19
    if youre going to do anything like this id always send it to the companies head office rather than to the instore manager because he or she will know how good (or bad) their staff are but i would say it goes a lot further to go straight to head office, this looks much better.
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    [Deleted User][Deleted User] Posts: 69
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    #20
    Depends on management - from experience I've found if a customer writes in praising service from specific staff, it will get a brief mention and the letter might get pinned up somewhere where hardly anyone will see it.
    If a customer writes in complaining about the service of staff, however, you can bet that member of staff will immediately be summoned 'upstairs' for a grilling. (Not that there's anything particularly wrong with that - but it'd be nice if customer praise sparked anything like as an enthusiastic response from management).

    Do write in anyway because I'm sure the relevant staff will appreciate it. Everyone enjoys recognition.
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    lisa02lisa02 Posts: 1,105
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    #21
    Pizzatheaction wrote: »
    Would a staff member get any reward if I wrote to their store's head office, with praise for the person's helpful service?

    Or is it not worth bothering?

    I don't know if most stores do but I know that M&S do. We have wrote to stores before when we have received excellent service. We've also wrote in when we've received appaling service.

    Once in Game a member of staff called my daughter an idiot. Needless to say they got a very strong worded email and we got a gift voucher in return.... We also avoided their shop for more than a year and they lost out on several hundreds of pounds of custom which went to HMV.

    The same Game store offered a better trade in on a console so we ventured back in, the member of staff was extrememly helpful, knowledgeable and friendly to us so got a very high praised email from us.
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    PizzatheactionPizzatheaction Posts: 20,157
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    #22
    Thanks for the replies, everyone. :)

    I hope the staff member has received a little something by now. :)
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    CaminoCamino Posts: 13,029
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    #23
    i think you should go ahead and contact head office, im sure it will be appreciated
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    radiosgaloreradiosgalore Posts: 5,348
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    #24
    best service i ever had was Argos. bought something i forget even what it was but i was served by a manager at the till and he went back and got the product as well. was in and out of the shop in 5 minutes flat. I was very impressed and it takes a lot to impress me i can tell you! i'm a self confessed customer from hell
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