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BT's automatically renewing contract
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[Deleted User]
Posts: 51 Forum Member
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I don't feel like I've been misled but I would like to make people aware of BT's procedure with their 12 month automatically renewing contract.
Here's a snippet from the letter I received when I signed up their Unlimited Evening & Weekend Plan in August 2008.
As I just switched to PlusNet for my calls and broadband, BT have informed me my termination fee will be the best part of £70. At first I was horrified but when I found the letter containing the above quote in my file, it was there in black and white, so I can't complain about being misled. It is, however, slightly unorthodox. Basically, if you fail to inform BT you don't wish to renew your contract, they will renew it automatically for another 12 months and will charge you if you cancel within this 12 month period.
I made the mistake of assuming because I'd had my contract for around 16 months, I was out of a minimum 12 month contract and could transfer to another provider without incurring costs. Should have read my literature.
Just wanted to make people aware of this if they are thinking of switching to BT. I'm not aware of other providers doing this.
Here's a snippet from the letter I received when I signed up their Unlimited Evening & Weekend Plan in August 2008.
At the end of each minimum period of 12 months, unless you tell us you do not wish to continue, your contract for this deal will be automatically renewed for a further 12 months (commencing on expiry of the previous minimum period) and you'll continue to benefit from UK Evening and Weekend calls at no extra cost for another year. If you do not wish to renew you must let us know before the renewal date. We will write to you nearer the time to remind you that the end of your minimum period is approaching and letting you know what to do. If you do not wish to renew your contract, you will be charged the normal price for Unlimited Evening & Weekend plan, currently £2.70 (inc. vat) per month plus line rental.
As I just switched to PlusNet for my calls and broadband, BT have informed me my termination fee will be the best part of £70. At first I was horrified but when I found the letter containing the above quote in my file, it was there in black and white, so I can't complain about being misled. It is, however, slightly unorthodox. Basically, if you fail to inform BT you don't wish to renew your contract, they will renew it automatically for another 12 months and will charge you if you cancel within this 12 month period.
I made the mistake of assuming because I'd had my contract for around 16 months, I was out of a minimum 12 month contract and could transfer to another provider without incurring costs. Should have read my literature.
Just wanted to make people aware of this if they are thinking of switching to BT. I'm not aware of other providers doing this.
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I was told I could not cancel until the day the 12 month period ended as I would end up paying for the final month.
Think I phoned the day before and didn't have any problems and I've signed up to it again a few days ago as I need BT for my O2 anyway and they'll run out about the same time if I decide to go elsewhere.
I got approx 3 weeks notice but you have to remember to phone on or just before (unless they've changed it since April) the renewal date if your going to cancel it.
You will be sent a letter one month before the end of your renewable contract commitment date.
Hope this helps guys
Cheers
Craig
BT Support
No telecoms company is perfect but BT stink :mad:
And dont get me started on the soon to be increased costs to customers of all telecoms providers because some numbty at BT started spending money from the pension pot.
http://www.guardian.co.uk/business/2009/dec/01/bt-price-review-angers-bskyb
So as well as paying Gordons massive debt we have to fill BTs £6.8bn hole.