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calling all call centre workers
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just wondering if any fellow call centre workers have any funny/interesting stories to share about the joys of being on the telephones to the GBP!
I work in a large bank on the phones..and i swear the amount of stupidity i hear on a daily basis is unreal.
we have call centres across britain and i work in the glasgow one. i had one particular customer who demanded to speak to a colleague of mine in the belfast centre,so i tried to connect him through but she was on a call. i explained this and said that if he wanted, i would email and get her to call him back. but no, this wasnt acceptable. he demanded i go speak to her in person to let her know he was wanting to speak to her, so i told him that while she was in the belfast office and i was in the glasgow office, that would be impossible...his response..? "i dont care, go and speak to her"...ok gimme a minute till i fire up the teleporter.
:rolleyes:
I work in a large bank on the phones..and i swear the amount of stupidity i hear on a daily basis is unreal.
we have call centres across britain and i work in the glasgow one. i had one particular customer who demanded to speak to a colleague of mine in the belfast centre,so i tried to connect him through but she was on a call. i explained this and said that if he wanted, i would email and get her to call him back. but no, this wasnt acceptable. he demanded i go speak to her in person to let her know he was wanting to speak to her, so i told him that while she was in the belfast office and i was in the glasgow office, that would be impossible...his response..? "i dont care, go and speak to her"...ok gimme a minute till i fire up the teleporter.
:rolleyes:
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definately! im sometimes more frustrated with the people i work with than the customers i deal with..the word 'ownership' doesnt exist in our company..and the left hand usually has no idea what the right hand is doing... but still, customers come out with some right little gems
Caller: I just got my new phone but I can't get it to work.
Me: Did you charge the battery as per the instructions?
Caller: Nah I didn't read them.
Me: /facepalm
Caller: Hello, my sister has locked herself in the bathroom.
Me: Errr... you realise this is technical support?
Caller: Yeah but I really need to use the bathroom and she won't come out.
Me: *terminates call*
Caller: I just got this phone but I don't know how to make calls on it.
Me: You mean the phone you're calling me on right now?
Caller: Yeah.
Me: *sigh*
I do miss working there at Christmas time, the number of sob stories you would get from people was great. Normally most included "the kids won't be able to watch their films on Christmas day then." Sorry but if you can't afford it you shouldn't be getting it. Sorry it may sound cold, but when you hear one story after the other you soon start to not care manily because when looking at the customers history they normally end up half the year behind on payments. If you struggle that bad with money you shouldn't have the service.
I tell you, I walked into the job thinking the best of everyone, I left after two years with a much sadder outlook of the British public.
It doesn't give people the right to then swear at the agents because they had to press a few buttons to get to the correct dept. It happened all too many times to me sadly.
Called my insurance
Me: "Do I have a policy with you?"
Them: "Can I take your policy number please?"
You don't think being forced to listen to up to seven or eight ridiculous recorded messages over the course of several minutes at your expense before being able to speak to someone is justification for getting a bit narked?
I'm not saying that it's not annoying. But to take it out on an agent who has no controller at all over how long the customer has had to queue or how many times they had to press a button to speak to them is wrong. It doesn't justify it at all.
I used to have customers go into a 5 min rant about how long they had been on the phone for or how many buttons they pressed to speak to me. It's depressing and all it's doing is adding the to time the customer is on the phone for before I'm able to solve their issue.
You're call is important to me, thank you for waiting.
so because theres an automated message, u would feel ok to be rude and impolite to a person trying to help u out? my companys automated service is actually ok so people dont have that excuse.
anyway, i didnt really start this thread to argue, so heres another little gem
we had one guy who called us every night, for no particular reason. he was a liverpudlian guy with the strongest accent ever and it was soo hard to understand him and everytime i said excuse me, or sorry or whatever, he'd say 'its like to talking to a cat' (?!) and also that women shudnt have jobs, that we shud be in the kitchen
exactly! if there as a large que of customers, what can be done about it? if u have a problem with it, fair enough, tell me but please dont drone and moan for 15 mins about it. the worst for us is cross tax year when were selling isa's...there can be upto 200 in the que...honestly i end everyday feeling like killing myself because of the constant rudeness and impoliteness i get down the phone all day
I was only in training at the time so got a team leader over who showed me the guy had been on his internet and that this was the website he was going on - so to go on it and found out and explain to him
It was porn. and it covered my screen :eek: I'm not a prude but in work?!
He pretty much shut up once I told him what he'd been going on, said hed pay and then promptly got off the line.:p
It was the funniest job i've ever had, the stupidity of the general public is amazing.
I've had customers who have ask.....
* She had won an auction on Ebay for a Hot Tub, and wanted to know how to collect the item.
* It was Christmas eve and Customer wanted me to look out of the window and tell him how busy the town centre was.
* Customer put his Tesco Clubcard in the ATM
* Customer lost PIN number as it was written on the bottom of a vase which she sold at a Jumble Sale.
This is a bloody sore point with me. Orange, Lloyds bank, 3 they are all at it.
'que' is an abbreviation for 'Quebec'. And 'you' has more than one letter in it. Sorry, but text speak irks me.
I've had some people say to me, when they've got through: 'am I talking to a real person?' and 'oh, you're not a robot then?'
thank U for pointing that out, however i am very aware of both of those points. I'm really not that bothered if it irks u, I'll write how i choose thanks
Commenting on spelling/grammar
Unconstructive posts commenting on the spelling and/or grammar of another user's post will not be tolerated. We ask that users make the effort to communicate clearly and, so long as posts are understandable, there should be no problem.
the above is straight from the community guidelines. my post was perfectly understandable.
Some call centres don't have the whole "press 1" thing; callers get straight through to someone, but the staff mysteriously still get lots of mental phonecalls. Some people just have a natural talent for being rude or crazy.
How is that the fault of the agent that you are speaking to? I understand that automated systems can be frustrating, but they are put in place by higher management, not the people on the front line taking calls from customers. The chances are the person you first speak to probably doesn't like the automated system either but they are just trying to do their job.
sounds like tingramretro is my favourite type of customer :rolleyes:
Those same guidlines also ask that people refrain from using text speak, funnily enough.
yes but abbreviating 2 words is hardly text speak. as long as the message is understandable then it shouldn't matter, which mines was.