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01606 45834 calls
freckle59
Posts: 42,993 Forum Member
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I've been receiving calls from this number for a few days now. Even though I'm with the TPS. The power of the internet lead me to this site.
http://whocallsme.com/Phone-Number.aspx/0160645834
I've registered withe SilentCall-Gard as suggested on page 7 of that forum but I'm also going to give the TPS a swift email to see why these companies can do this when you've registered for no calls.
Hope this info helps anyone else getting these calls....:(
Edit to update: Right well the TPS online complaint form is a non starter. It asks you for the company email and you can't get any further than that if you don't provide one. How stooopid.
I'll happily ignore these phone calls now. I've got into the habit of not answering the phone between 6 and 8pm but when I did 1471 when I got back from work they'd phoned me at 2pm today.
http://whocallsme.com/Phone-Number.aspx/0160645834
I've registered withe SilentCall-Gard as suggested on page 7 of that forum but I'm also going to give the TPS a swift email to see why these companies can do this when you've registered for no calls.
Hope this info helps anyone else getting these calls....:(
Edit to update: Right well the TPS online complaint form is a non starter. It asks you for the company email and you can't get any further than that if you don't provide one. How stooopid.
I'll happily ignore these phone calls now. I've got into the habit of not answering the phone between 6 and 8pm but when I did 1471 when I got back from work they'd phoned me at 2pm today.
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TPS won't block everything. It won't block calls from companies you have done business with already. It won't block calls from overseas (though if they are working on behalf of a UK company they should use the TPS filters)
There are also Ofcom rules about this type of call which they also appear to be breaking looking at some of the posts on the link you've provided.
You don't need to give them a real e-mail address, just one that looks valid. For example just enter...
notknown@nowhere.com
That passes the validation test and lets you proceed.
I sent TPS an email last evening to ask why on their webpage it directs you to log the calls on the complaint page so that they can see whats going on and then once you get to their complaint page is specifically tells you not to.
I know TPS don't have the legal teeth to fight every battle, and I'm very impressed with them generally. I have very few calls and the ones I do have tend to be the ones with a time delay so I can hang up before they even speak. I'd recommend TPS to anyone, my issue isn't with them.
I might refer to the calls to Ofcom if you think they're breaking some rules. I'll seek out their webpage later.
Thanks for that.
http://www.ofcom.org.uk/media/mofaq/telecoms/silentfaqs/
Specifically section 6 which outlines the rules these companies have to abide by. Looking at the posts on that link you provided it does seem as if this company are not providing the recorded message identifying themselves that they are supossed to and your own post implies that they are not abiding by the requirement to use a live operator to make a repeat call within 72 hours.
Thank you
Please note: We do not investigate individual consumer complaints. However, we record and monitor complaint levels. If we identify an area of concern we may raise the matter with the management of the company directly.
The information you have provided will be used for monitoring purposes. We will not respond to you about your individual complaint.
Your information will be passed to the relevant Ofcom team.
Hopefully they will "identify an area of concern" and contact these people. I've had another two today. One at 12 and then, just as I put the phone down from checking 1471, it rang again and lo and behold, my new friends again!! Thank goodness I found that website so I know not to worry!
http://whocallsme.com/Phone-Number.aspx/01606595892/11
You can read stuff from their tele ops there which will explain a lot.
eg my experiment here...