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Toshiba A300D BSOD after updates on both 64 and 32 bit versions of Windows 7

max_dbmax_db Posts: 3,892
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in PC & Mac Hardware and Software #1
Hi all, I was recently given a laptop to reinstall Windows 7 on to and for some unknown reason once it does the first set of Windows updates it blue screens on load up and keeps rebooting. I tried reinstalling it with the 64 bit version instead of the 32 bit version and it just does the same thing after that's updated too.

It works absolutely fine until it updates and then this happens, I've tried reinstalling it several times but times but getting nowhere.

Does anyone have ideas how I can find out what's going on and how to stop this happening? It also blue screens before it loads into Safe Mode too. Really annoying. >:(

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    max_dbmax_db Posts: 3,892
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    #2
    Just to add, I've replaced the memory and even the hard drive. Same thing occurs!
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    chrisjrchrisjr Posts: 33,282
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    #3
    When it BSODs does it immediately reboot or does the message stay up on screen long enough for you to read it?

    If you google the codes that come after the word STOP you might find out what is causing it and if you are lucky how to fix it.
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    max_dbmax_db Posts: 3,892
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    #4
    chrisjr wrote: »
    When it BSODs does it immediately reboot or does the message stay up on screen long enough for you to read it?

    If you google the codes that come after the word STOP you might find out what is causing it and if you are lucky how to fix it.


    Hi Chris, it reboots immediately and if you blinked you wouldn't even see the BSOD, I have no idea what it says as it's far too quick for me to see it.
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    StigStig Posts: 12,446
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    #5
    max_db wrote: »
    Hi Chris, it reboots immediately and if you blinked you wouldn't even see the BSOD, I have no idea what it says as it's far too quick for me to see it.

    You can stop it rebooting after a blue screen.

    http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm
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    RobinOfLoxleyRobinOfLoxley Posts: 27,040
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    #6
    Supposedly, you can repeatedly tap F8 and Disable Automatic Restart from the Repair Menu.
    (or you can do it in Windows if you could boot into Windows).

    But often the setting is ignored (I don't know why).

    Can you take a mobile phone piccie or video to find out the error code(s)?
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    s2ks2k Posts: 7,421
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    #7
    There were a handful of updates a while back that caused havoc with certain drivers - in particular relating to USB controllers, NIC and sound card. In most cases they just stopped working but it could be related to the BSOD.

    In my case the KB numbers I found were known to cause issues were:

    KB2862330
    KB2913602
    KB2862335

    In certain systems the problem was only apparent on older BIOS versions so updating to the latest revision may also help if you are confident doing that. Bear in mind if you somehow manage to apply the wrong BIOS patch you could brick the system so proceed with caution.
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    max_dbmax_db Posts: 3,892
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    #8
    RobinOfLoxley wrote: »
    Supposedly, you can repeatedly tap F8 and Disable Automatic Restart from the Repair Menu.
    (or you can do it in Windows if you could boot into Windows).

    But often the setting is ignored (I don't know why).

    Can you take a mobile phone piccie or video to find out the error code(s)?

    Hi, OK so I did what you said and disabled the automatic shut down and now it stays on the blue screen and doesn't very quickly flash up a blue screen and reboot.

    Here is a picture of the blue screen:

    http://i.imgur.com/wjTYEBG.jpg
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    StigStig Posts: 12,446
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    #9
    The error suggests the boot device, likely the hard disk controller.

    The A300D is a very old PC. Something is in the back of my mind about a change in standards...
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    RobinOfLoxleyRobinOfLoxley Posts: 27,040
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    #10
    First Youtube vid sggests BIOS > Change AHCI to IDE.

    Microsoft link suggests F6 (during install) and find some OEM drivers.

    I didn't read any other links.

    Good luck. I can't help any more beyond what Google says

    https://www.google.co.uk/search?q=0x0000007b&ie=utf-8&oe=utf-8&gws_rd=cr&ei=Mf3kVM3aG4GqU4avgJgE
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    StigStig Posts: 12,446
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    #11
    RobinOfLoxley wrote: »
    First Youtube vid sggests BIOS > Change AHCI to IDE.

    Yep, that was what I was trying to remember.
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    max_dbmax_db Posts: 3,892
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    #12
    Thank you all very very much, you are all absolute legends.

    I went into BIOS and changed it from AHCI to 'compatibility' and it's worked. That was the only other option.

    I very much appreciate all your help guys and I wish you all the very best.
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    RobinOfLoxleyRobinOfLoxley Posts: 27,040
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    #13
    All down to your photography skills :-)
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    StigStig Posts: 12,446
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    #14
    max_db wrote: »
    Thank you all very very much, you are all absolute legends.

    I went into BIOS and changed it from AHCI to 'compatibility' and it's worked. That was the only other option.

    I very much appreciate all your help guys and I wish you all the very best.

    There is a way of changing it back to AHCI after the installation. If you do some Googling you should find it.
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    max_dbmax_db Posts: 3,892
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    #15
    Stig wrote: »
    There is a way of changing it back to AHCI after the installation. If you do some Googling you should find it.

    It's OK, I'm not going to mess with it and risk it going back to how it was. It's all working perfectly now so I'm happy with that.

    Thanks again to all and I hope you all have a great day.
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