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help with plusnet bill

i am godi am god Posts: 733
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in Broadband Internet #1
my current bill date was 26/6 the failed payment was on 1/7 do i have 14days from 26 or from 1st before restrictions are added permanently

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    dmpdmp Posts: 3,242
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    #2
    I'd give plusnet a ring and ask,they have a very good British customer service.
    Dave
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    richardcdonrichardcdon Posts: 556
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    #3
    you just spend half your life on hold :D
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    Rossby41Rossby41 Posts: 955
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    #4
    Do you have a second payment card you can pay it with? If so you can use your second payment card as a backup payment option.
    Login on to your Plusnet account, got to My Account, then go to View/Update Payment Details. There you can add a second payment card to your account should your first fail.
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