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Another reason why i choose Apple..........
Lidtop2013
Posts: 4,357 Forum Member
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This just amazes me how such a huge company can give such bad customer service/repairs https://www.youtube.com/watch?v=aTGkDAae2y4
Watch that, its only 3-4 mins long and involves a Xperia Z2 which was sent in for repairs, and the outcome. Looks like they just lied through their teeth to buy some time, then one day just decided ''go on then lets have a look at this Z2'', then just slapped in a new part and job was done within 10mins. Very poor show Sony
Watch that, its only 3-4 mins long and involves a Xperia Z2 which was sent in for repairs, and the outcome. Looks like they just lied through their teeth to buy some time, then one day just decided ''go on then lets have a look at this Z2'', then just slapped in a new part and job was done within 10mins. Very poor show Sony
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Sony are not convincing enough customers, they're business is falling apart:
http://www.forbes.com/sites/maggiemcgrath/2014/01/27/sony-credit-cut-to-junk-status-as-smartphones-cannibalize-its-tv-and-pc-businesses/
http://www.engadget.com/2014/05/14/sony-cfo-financial-problems/
Nope not everyone would be happy, you cant please everyone, but id be willing to bet ANYONE who had to send away their samsung/sony/HTC for repairs would have wished they could have gone into a store and walked out with a new one ;-)
Interesting read there.
As i said, this wasnt a ''Apple rule, Sony sucks'' thread, i could have worded the thread title abit better i guess lol, but whatever. Just amazed how people spend £300-400 on a phone to be treated like that, im sure it does happen with other manufacturers aswell but the experience is ALOT worse being without a phone for weeks on end and then being sent a shoddy repair, at least if your in the shop you can check it before you leave.
I had to replace a Nexus 5 due to a speaker issue a few months ago. I'd bought it directly from Google online so had no store to take it back to.
It couldn't have been simpler. They sent a new one (next day) together with a prepaid package to return the old one.
(To make sure you're not just trying to get another phone for free, they authorise a payment on your card, but cancel it as soon as the original phone is returned).
Of course it's a baiting thread. If it wasn't, you wouldn't have mentioned your love of apple and stuck to what the video was about.
Apple aren't saints either I can tell you. While their support in store is not too bad, its not brilliant since you have to make an appointment, something that I knew nothing about on my first visit with a bust iPhone. They refused to see me even knowing i had travelled about 60+ miles to get there. Their phone support is absolutely woeful as well.
Every company's customer service slacks every now and then.
As for Sony, I have an xperia z tablet and it was faulty. Was replaced within a few days. No problem at all.
Yeah, no baiting at all. Why did you mention apple?
Dont feed him/her
poor soul must have one awfully lonely life
Just because you wasn't aware of something, that doesn't make the customer service bad.
Appointments aren't always necessary either.
Because they read it as it's intended, an opinion of mine. If you don't agree feel free to leave your opinions too.
Just because it's something not all people agree with, suddenly it's called baiting
Astonishing - if it was another company refusing to help one of their customers because they didn't have an appointment I'm sure you would rightly say it was poor customer service.
Say I was to return a faulty TV to Currys (for example) and they told me that weren't going to help because I didn't have an appointment. That would be poor. customer service and its the same with Apple.
Worst dentist I had ever visited. Turned out that I needed an appointment. WTF?
Joking aside, I think people are being a bit harsh on the OP. I'd certainly agree that anecdotal bad experiences will exist for any company, but Apple probably are a pretty rare breed insomuch as you can take products back to their stores and have them looked at, get a lot of help for free, and get like for like replacements on the spot if it comes to it. (A few years ago I had a pretty good experience where I had a non unibody MBP swapped there and then for a just released unibody MBP.)
That isn't just some blind praise of Apple that could equally apply to other companies. It is a bona fide differentiating factor in their approach to CS. The fact that some people may still have bad experiences sometimes doesn't change that.
The Currys comparison doesn't quite work because you're just taking it back, whereas at Apple you're making an appointment for them to look into the issue, and if possible try to resolve it, there and then.
There are good and bad experiences with all companies but saying you chose company x because someone had a bad experience with y is an odd thing to do. What about all the other competitors.
But you can return your faulty iPhone to Currys if you bought it from Currys?
Its pros and cons I guess.
If you take your faulty product back to Currys, you may not need an appointment, but they won't look at it there and then, and try to resolve the issue or give you a replacement.
If you take your faulty product back to Apple, you may need an appointment, but they will look at it there and them, and you may leave the store with a replacement.
I've got no issue with any thread comparing anything to one another or having a go at any company. What particularly bugs me in this forum is the many people playing the objective card when clearly they are not.
Excellent point.
i take a faulty phone back to Currys ,without an appointment, and get a replacement is this even better customer service and worthy of some great praise.
No it is what I would expect, some people on here
You do realise you could take your iPhone back to Currys? Going to an Apple store is just one of many options you have for returning an iPhone, you appear to thinking is the only option.
Although Currys will insist on returning you Apple/Sony/Samsung ect product it either it's "accredited repair center" or to the original manufacturer.
Funny that when you receive a faulty item - people think it is acceptable for the customer to have to wait until the manufacturer is good and ready to see you - before any action can be undertaken with regard to your rights.
I agree, I mean if I have a Samsung phone that is faulty where is there a Samsung customer contact center that I can walk into? How exactly do I get directly to the manufacterers?
Also you can get drop in appointments at Apple stores and walk out with a replacement phone there and then. An appointment is the better way to go but it is possible to just walk in during quiet times and be seen by an Apple rep.