HELP please with set up of on for all bridge
wsg
Posts: 185 Forum Member
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I have just received the new one for all bridge to work the nevo remote on my apple I pad and I cant get passed page 2 of the instructions where it shows a one for all web page and it tells me to put in 192.168.1.254 as this should bring up the nevo set up wizard however the instructions do not show where to find the shown one for all page can anyone please help.
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http://m.youtube.com/watch?v=xEzCCNOPF4U
Basically you need to connect bridge to a PC connected by an Ethernet cable and enter 192.168.1.254 into address bar of web browser.
Following manual seems clear.
http://www.oneforall.co.uk/downloads/dl/file/id/213/nevobridge_en.pdf
Let us know how it works. There has been some interest in this system. I am thinking about buying one.
Once it is configured any tablet that can download app will work. Configuration is only done once.
I think the confusion has arisen because you mentioned trying to enter the bridge IP address to configure it. You don't do this unless the WPS config fails and you need to set up the WiFi link to your router manually using a laptop. That is nothing to do with setting up the iPad app to work with the bridge.
Once the bridge is connected via WiFi to the router you should only need to fire up the app on your iPad and search for the bridge and connect via the app.
Can you just confirm something.
Is the white Lock symbol on the front of the bridge lit up to show that it is connected to your router or not? If it is lit up then forget about this 192.168.1.254 business as the bridge has set itself up.
If it isn't lit then you need to connect a computer via a cable to one of the two LAN port sockets on the back of the bridge, you cannot do anything from the iPad. And you cannot do it from a Laptop using WiFi connected to your router. The laptop MUST be connected directly via a cable to the bridge and you must also turn off WiFi on the laptop.
Then you open a web browser and enter the 192.168.1.254 address into that. You will then see the One for All page it shows in the instruction leaflet.
You enter those numbers to get the One For All webpage not the other way round.
Those numbers are the IP Address* of a built in web server inside the One For All unit. It just so happens they are also the IP Address of the similar web server built into the BT Hub. The fact that you are getting the BT Hub's web server not the One For All one indicates that your laptop is connected to the BT Hub.
So either the WiFi on the laptop is not turned off or you have a cable from the Laptop to the BT Hub. So you need to double and triple check that the WiFi is turned off. You can do this very simply by making sure that the laptop has absolutely no cable of any sort (including the mains charger) plugged into it and turn the WiFi off. Then try and access a random website, for example bbc.co.uk and see if it connects. If it does then the WiFi is not turned off. If it doesn't then WiFi is off.
Now plug a cable from the LAN port on the laptop to either of the LAN ports on the back of the One For All Bridge. Do not turn the laptop WiFi back on. Do not have any other cable plugged into the second LAN port on the Bridge. Now enter the 198 etc IP address into your browser and as long as the laptop is only talking to the One For All Bridge the One For All settings pages should appear and you can follow the rest of the instructions in the "manual" to set it up manually.
*IP Address is the "real" address of a website. Things like bbc.co.uk are simply human friendly aliases for the IP Address that is actually used to communicate with a website. For example try putting 212.58.244.68 into the address bar of your web browser (when you have connection to the interweb of course). (perfectly safe, it's the BBC home page)
You should have a cable between laptop and bridge. There is a section on page 1 of that instruction sheet that shows how to ensure your laptop sees the bridge. So make sure you have checked that bit out as well.
I get the impression you may be waiting for something to pop up on screen when the laptop is plugged into the Bridge, perhaps this One For All page. It won't. You have to open a web browser (Internet Explorer, Firefox, Chrome - doesn't matter which) then enter the 192 etc IP address to progress to the set up stage.
The image in the instruction sheet is simply to illustrate entering the IP Address into a web browser. The One For All logo is just there for marketing purposes as part of the image, you probably will not see it in real life. So just ignore all of that, the important bit is the 192.168.1.254 you enter into the web browser.
The web browser (chrome/firefox/IE/ etc.) should allow you to type the local address the bridge, assuming you have disconnected from WiFi and are directly connected by ethernet cable to the bridge. Ensure the bridge isn't connected to the BT hub at first and if there is reset pin hole on the bridge - use it.
The problem you've been facing is that the default address of the bridge is identical to the one used by your BT hub. Which is why your laptop and the bridge itself must not be connected to the BT hub when you want to first set it up to avoid this conflict.
Once you can get into the bridge's configuration page, you'll need to give it a static address such as 192.168.1.253 to avoid conflicts with your other equipment. After that you can connect it direct to the hub and you can use your laptop over WiFi as normal.
Normally setting up using WPS will get around the above problem.
If you're ready to give up on it. Try one last thing. Just connect the bridge to the hub directly by cable. Connect your laptop to Wifi as normal - no need for the ethernet cable. Then go to the HomeHub's configuration page 192.168.1.254 - click advanced settings (you will have to enter your HH4's admin password) then click Home Network, then Refresh - you should see something like this. Check to see if the Bridge is listed in the map of the devices shown. It will tell you it's local IP address. Note that down, then simply type that address into your browser.
You simply locate the desktop icon for the browser and double click on it. Whether the laptop says you are connected or not is completely totally 10,000,000% irrelevant. You can still run the browser regardless.
All not being connected means is you won't be able to browse the internet. But it will not stop you connecting to the internal web server built into the Bridge provided that is you have connected your laptop via cable to the Bridge.
So, on the front of the bridge is the WLAN indicator lit (top one of the 4)? If it is then the bridge is connected to your router. In fact it may well have already been set up correctly anyway. I have re-read the instruction leaflet and it seems the WPS Lock indicator goes out once it's paired successfully with the router. So where you said it went out earlier it could actually have all been working OK.
If it is lit then the Bridge is working OK. However it's IP Address is likely to have changed which may well account for the laptop getting confused. You need to disconnect the laptop from the bridge turn WiFi back on and ensure you connect back to the BT Home Hub which should restore your internet connection.
Then try to connect to it using the Nevo app.
If the WLAN indicator is not lit then the set-up was wrong. So double check that you selected the correct Network Name (SSID) in step 6 and entered the correct Pre-Shared Key in step 7. NB you may have to poke the Reset hole on the back of the bridge to regain control.
On a BT Home Hub these details are on a label/card on the router, see
http://bt.custhelp.com/app/answers/detail/a_id/14000/~/how-do-i-find-the-wireless-network-name-%28ssid%29-and-wireless-key-for-my-bt-home
On the BT Home Hub what One for All call the Pre Shared Key is what BT call the Wireless Key.
That is assuming you have not changed the SSID and key on the BT Home Hub from those on the label/card.
That would tend to imply your iPad is not connected to your network. Are you absolutely 100% certain the iPad is using WiFi onto your BT Home Hub and not perhaps connecting to some other network? Or maybe even using 3G mobile data if it has it?
Follow steps 1 to 3 in these instructions. In step 4 just click on Home Network, then maybe Devices if not already selected, don't click anything else and ignore step 5 completely.
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5
You should see a list of devices connected to your BT Home Hub. The last bit of the One4All Bridge instruction leaflet shows how to locate the MAC address of the Bridge. So take a note of that and compare with the addresses listed on the BT Home Hub. Ignore the different formatting of the number.
What is important is if the Bridge is listed at all and whether it registers as Connected or not.