Gone over to online banking - worth it?
Finally took the plunge late last week.
Result?
6 visits to bank to get it to open.
3 visits to switch on the "Pay Family, Friends and others" facility.
Impressed? Non!
Anybody else had probs with this?
Which is the best bank for online banking? I might consider switching over to a better performing bank in the New Year?
Result?
6 visits to bank to get it to open.
3 visits to switch on the "Pay Family, Friends and others" facility.
Impressed? Non!
Anybody else had probs with this?
Which is the best bank for online banking? I might consider switching over to a better performing bank in the New Year?
0
Comments
It's incredibly easy. They set it up in the bank for me, I typed in my password, then a security code was sent by post to my house within about 3 days.
I have no problems setting up standing orders, making payments, doing transfers etc.
I bank with LTSB and they wouldnt let me withdraw from my onlne savings account when I was stood at a desk in the branch, and they wouldnt transfer it for me either! I just said hang on a minute, got my mobile out, logged onto internet banking, did the transfer online, on my mobile, in front of her into my current account and then she gave me the money!
You can tranfer at will, stop direct debits, set up standing orders etc and you are no longer at the mercy of branch opening times - YOU are in control of your money, how it should be.
Nope no problems. When I opened my account they asked if I wanted online banking, I said yes, been using it since.
Not had an issue.
EDIT: I'm with Natwest by the way but also have a Halifax account which is just as easy.
I've opened various online accounts over the years and never had any real problems.
Signed up online and got my password in the post about 3 days later. Simples!
Natwest FTW
Set my Nationwide one up years ago. All I can remember was I needed to wait a few days for my customer number to come through the post. After that it was very straight forward.
Basically i use a bank account for paying in cheques and drawing out cash and you can't do either of them online..........
I only opened the online because I had a letter saying they were stopping sending monthly statements...........but i still get them.......
Who the hell are you with OP?
Same here and it was set up automatically for me 8 years ago.
I use it for money transfers, checking direct debits, checking balances and viewing statements. It's definitely useful.
Took around a year before they let me have it, and I rely on it as much as I ever did when I was with NatWest.
I can set up/increase my overdraft facility while sitting at my PC, not by going into the branch and licking the managers arse to get the same result.
I've just spent 10 minutes on my online banking queuing all my bill payments up so they will be sent on payday
Why?
The main gripe (although there were others) was that it'd refuse me access unless I was using a specific IP address.
For example, it was fine from home but if I was working abroad it wouldn't let me access my account info' and, what's more, the attempt at "unauthorised access" would cause it to lock me out and generate a new password which'd get posted to my house.
In the end I had so much trouble with it that I went into my local branch and asked for it to be cancelled, only to be told that I could only do that online.
Strangely, when I threatened to close my account, it turned out that they could cancel it all for me after all.
Bottom line is that my bills are all direct debits anyway and I don't see why I should use my own paper and ink to print out statements for filing when they can post them to me.
I'm sure online banking IS the way forward but my experience with HBOS left me wanting nothing to do with it.
Why do they do it? I have asked this question, and it is because they don't trust online banking due to reading in the Daily Mail (or similar) about someone who had all their money stolen.
If you take the necessary precautions and are not stupid about it, there is nothing to be fearful of.
Perhaps they would rather take a walk into town than permit a bank to profit from them?
Paying bills with a click or two and checking your balance any time you want is amazing.
Never had any problems at all.