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T-Mobile - NOT happy!
astounded
Posts: 2,047 Forum Member
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I'm a month off the end of an 18 month contract. Two days ago I received a call from t-mobile informing me of this. The guy on the phone said that he could give me a 2 year contrast at £10 per month for 300mins, 300 texts and unlimited internet access as I was an existing customer. I queried the cost of the deal as it sounded a bit cheap to me. He repeated it several times and stated that he'd send me the info through the post. I assumed I'd have to sign something.
Today I received a text message from t-mobile, inviting me to check out my new plan. The plan is listed as 300mins, 300 texts, but no internet access. It also costs £20 per month. This doesn't appear to tally with anything that I was told on the phone. Could it be that the a £10 will be deducted each month as some kind of loyalty bonus? Has anyone else had experience of this with T-Mobile? I'm not too fussed about the internet part, but I don't want to be forced into this if it's £20 a month. That's no better deal than most pay as you go offers.
Today I received a text message from t-mobile, inviting me to check out my new plan. The plan is listed as 300mins, 300 texts, but no internet access. It also costs £20 per month. This doesn't appear to tally with anything that I was told on the phone. Could it be that the a £10 will be deducted each month as some kind of loyalty bonus? Has anyone else had experience of this with T-Mobile? I'm not too fussed about the internet part, but I don't want to be forced into this if it's £20 a month. That's no better deal than most pay as you go offers.
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T-mobile were doing 300minutes and unlimited texts with 1gigabyte of data for £7-50 the other week. Tesco will do 500minutes, unlimited texts and 500megabytes for £10. O2 Pay and Go will do 300minutes and 12,000 texts for £15.
Their customer service said that it wasn't included even though it started it on their website. Ended going to their shop and getting it sorted out as they checked on their online site and it clearly stated. He phoned up their telephone customer service and got it sorted out.