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Amazon Customer Service.
stvn758
Posts: 19,656 Forum Member
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Have to hand it to them they are ace, the lawnmower I have has just broken down days before the end of the years guarantee. Only used it a few times last summer but dragged it out of the shed for this year's tedious return of the grass only to find the blade not spinning and a burning smell that suggests if I keep trying the motor will catch fire.
CS guy got back to my email in a couple of hours and had arranged a replacement with one day shipping if I required it or a refund - even apologized for expecting me to reply to the email to let him know which I preferred.
With it being literally one day shy from the end of the year's guarantee I can only imagine the crap I would have to go through if I had bought it on the high street.
CS guy got back to my email in a couple of hours and had arranged a replacement with one day shipping if I required it or a refund - even apologized for expecting me to reply to the email to let him know which I preferred.
With it being literally one day shy from the end of the year's guarantee I can only imagine the crap I would have to go through if I had bought it on the high street.
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I know that Amazon CS staff are first class, from when I had to speak to a delightful American when I had a problem with my GTA5 pre-order last year.
Everything these days is so throwaway I imagine it will be binned.
I have a Google Chromecast which decided to give up the ghost yesterday. I spoke to someone on the live chat who has sent another free of charge with next day delivery so should get it today!
http://forums.digitalspy.co.uk/showpost.php?p=72362297&postcount=10
I did have a problem with one assistant via chat for not answering my questions. Just a lot of long pauses and generic "I'm sorry to hear that you blah blah" responses.
As I was about to blow a fuse out of frustration, someone took over and somehow managed to smooth my ruffled feathers enough to settle the matter well. I suspect the assistant was a trainee. I wish they had warned me at the start because I'd be more patient and understanding if I knew.
Apart from that, Amazon customer service is great.
Now if only more retailers could follow their example. Hmmm
Tax avoidance is legal. Take it up with the government if you have an issue with this.
Asked for a replacement instead as they originally offered, ordering a cardboard box will cost more in postage than the actual box so I'll use the new box to send back the old. Thought a taped up bin bag would be more than adequate, considering the thing is broken already.
Yep I know tax avoidance is legal oh wise one. Wouldn't do the country much good if everyone did it though would it?
Such an awkward thing to wrap I should imagine. That's the thing though how many keep the original boxes when something has been working okay for a while? I do keep some (like the large boxes my pc towers came in) but generally discard the packaging when I find the item is working ok as even flattened they can take up a lot of storage space.
I'm tired of hearing this justification. Obviously avoiding breaking a law is legal, how could it not be?
There is in fact no way to make avoiding breaking a law a crime!
Therefore it's a moral issue not a legal one, and thus criticism of the immoral behavoir of Amazon is entirely justified.
Or is immorality all right if big American companies do it?
Very interesting documentary about the rise and rise of Amazon this week.
The 'little man' rarely has enough money to warrant it but woe betide those that dare try.
If it wasn't for tax avoidance, this country would've been completely screwed years ago. It was devised as a way of begging organisations not to outsource *all* their jobs overseas.
It's down to our masters in Brussels who layed the ground rules and allowed companies to set up shop in the country with the lowest tax rate. They are doing nothing wrong if the goverment and the EU allows them to get away with it.
Are you telling me that if you had an income of £2 million a year and an accountant told you that by setting up a company called Tassium limited and funnuling your income through it could pay 20% tax rather than 50% you wouldn't do it? If you say no, I don't believe you.
No individual or company has an obligation to pay anymore tax than they legally have to.
It would be if taxation was a moral issue though. Do you pay tax because you feel morally obliged to or because it is extracted from you legally under threat of penalty? How much would you donate if tax was optional?
I just returned a GPS watch that cost £160 that I bought two years ago with a one year warranty.
The casing is all in one and the strap broke.
I contacted the manufacturer.
They wanted £60 plus postage both ways to repair.
The watch was by now selling at £118.
I passed the complaint to Amazon as the retailer.
They refunded the £160 plus my postage costs.
My daughter bought a £300 phone (on my account) through a third party via Amazon.
It became faulty within 3 months and the supplier wouldn't respond.
Informed Amazon and they refunded in full and didn't ask for the phone back.
Daughter got phone repaired.
I'm pretty sure your purchasing track record plays a part.
I'm been a huge fan of Amazon for many years..
I don't think it is. The directors of Amazon would be failing in their duty to their shareholders if they did not try to minimize the tax paid.
I agree that the people at Amazon customer service are very friendly. No wonder Amazon's as popular as it is. For service, they're just a great company. As far as my experiences go, a very reliable company.
Yeah, I wasn't very impressed when I watched that undercover documentary about what it was like to be a picker for Amazon.