low cost airlines, not no cost airlines
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My sister recently travelled from Scotland to France with Ryanair to visit us. She was with her 4 year old daughter and 7 month old son. When she arrived at Stanstead from Glasgow she was told that her flight - originally scheduled for 9.15am had flown at 6.50am and there wasn't another flight that day.
She ended up having to take a flight to Rodez and travel for 8 hours by train and taxi to reach us. The staff she dealt with at Ryanair were talking about France as if it was the same size as the UK - it's the biggest country in Europe - and offering her flights to ludicrous places. They didn't even know that Ryanair flew to Paris. And when anything was questioned they replied 'It's a low cost airline'.
No e-mail was sent informing her of any changes. The same thing happened on the return journey and she was left to sit at Stanstead for eight hours with two young children.
Ryanair is not our choice because it's cheap. We have had to use it because it's the only airline that flies into Pau from the UK.
My point is; why do Ryanair think 'Low Cost' is an excuse for any inconvenience to be accepted? It's not 'no cost', you're not doing us a favour. We are still paying and when you add airport taxes, train fares, taxi fares on to the cost of my sister's journey she'd have been cheaper flying 1st class with Air France.
She ended up having to take a flight to Rodez and travel for 8 hours by train and taxi to reach us. The staff she dealt with at Ryanair were talking about France as if it was the same size as the UK - it's the biggest country in Europe - and offering her flights to ludicrous places. They didn't even know that Ryanair flew to Paris. And when anything was questioned they replied 'It's a low cost airline'.
No e-mail was sent informing her of any changes. The same thing happened on the return journey and she was left to sit at Stanstead for eight hours with two young children.
Ryanair is not our choice because it's cheap. We have had to use it because it's the only airline that flies into Pau from the UK.
My point is; why do Ryanair think 'Low Cost' is an excuse for any inconvenience to be accepted? It's not 'no cost', you're not doing us a favour. We are still paying and when you add airport taxes, train fares, taxi fares on to the cost of my sister's journey she'd have been cheaper flying 1st class with Air France.
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Also the fact you have to pay for things like ice etc - That's why I travel with BA!
I agree that you do expect a certain level of service even when it is low cost - you obviously need to be told of cancellations / time changes and expect safety to be a priority - bear in mind, though that they would not be allowed to fly into / out of UK airports if they did not meet very strict safety guidelines.
Yes that's right they do say that. But because my sister was travelling from Glasgow on a connecting flight she couldn't have made the 6.50am departure anyway.
My problem is with the constant bleat of 'but it's a low cost airline'. Fine. But it's not a no cost airline. They should still provide a service and they don't.
We'll take the extra miles and fly with Air France from now on.