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H&M online ordering problem

morecowbellmorecowbell Posts: 1,491
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in Advice #1
Afternoon lovlies.

Im trying to make an order on the H & M website.

I get as far as the checkout page.

I am choosing to pay by card. When this is highlighted it asks me for my date of birth.

Now......Ive put this in in every format ever invented. This is what it tells me...

"This Social security number seems incorrect. Please try again.
You have to be at least 18 years old to shop using credit.
Please verify your date of birth. Remember to use four digits when entering your year of birth.."


If I ignore the date of birth of birth box and just click "Enter card information" the page just refreshes.

And Im not even asking for credit. I want to pay now!

Anyone else having problems or does anyone have any idea what Im doing wrong?

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    [Deleted User][Deleted User] Posts: 4,098
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    #2
    morecowbell wrote: »

    "This Social security number seems incorrect. Please try again.
    You have to be at least 18 years old to shop using credit.
    Please verify your date of birth. Remember to use four digits when entering your year of birth.."


    Im assuming you are trying to use an english site as Social Secruity relates to america so wondering if that could be the issue?? (Unless of course you are in america then soz no idea)
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    morecowbellmorecowbell Posts: 1,491
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    #3
    Im in the UK.

    Just double checked and I am on the UK site. And more importantly, trying to pay on the UK payment page.

    Im utterly confuddled. Ive even put my birth date in the american way to see if that can bypass it. Nope.
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    Andy_GAndy_G Posts: 11,442
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    #4
    I've never been asked for a social security number for online ordering before, not even sure I have one.
    Something strange there.
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    [Deleted User][Deleted User] Posts: 4,098
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    #5
    Only thing I can suggest is to give them a call just incase they have a website problem and see if they can tackle the problem for you unfortunatly its an 0844 ...........

    Customer Service - Store and Online
    0844 736 9000*
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    lymlym Posts: 2,181
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    #6
    Why don't you give them a call and ask them? I'm sure they will be able to help more since they run the store: 0844 736 9000
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    ikkleosuikkleosu Posts: 11,494
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    #7
    I have just tested it and the way to enter your DOB is thus:

    DDMMYYYY

    no dashes, spaces, slashes and make sure your put 2 numbers in for month (ie 02) and 4 for year
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    morecowbellmorecowbell Posts: 1,491
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    #8
    ikkleosu wrote: »
    I have just tested it and the way to enter your DOB is thus:

    DDMMYYYY

    no dashes, spaces, slashes and make sure your put 2 numbers in for month (ie 02) and 4 for year

    Well blow me down with a feather. It worked!

    Ive never heard of doing it that way before.

    Where would I be without DS.

    Thanks ikkleosu :)
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    ikkleosuikkleosu Posts: 11,494
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    #9
    morecowbell wrote: »
    Well blow me down with a feather. It worked!

    Ive never heard of doing it that way before.

    Where would I be without DS.

    Thanks ikkleosu :)

    Your welcome. :) The site really should show the format the date is required in because DOB can be done SO many ways.
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    morecowbellmorecowbell Posts: 1,491
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    #10
    ikkleosu wrote: »
    Your welcome. :) The site really should show the format the date is required in because DOB can be done SO many ways.

    Its crazy to not show the format. And to have the "social security" blurb come up too! I bet they have lost so much money by people who have given up.

    Schoolboy error there Mr H&M
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