DVD drive not working

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• Maxatoria Posts: 17,980

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  17/09/13 - 16:48 #2

  switch off pc, open the case and make sure all the cables are in nice and tightly for starters

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• emptybox Posts: 13,917

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  17/09/13 - 18:26 #3

  Andy Birkenhead wrote: »

  I have been trying to install some printer software from CD, but the DVD / CD drive has stopped working.
  The disc spins round, then stops spinning, but nothing happens.
  It is Windows 8 by the way :rolleyes::mad:

  
  I doubt the fact that it's Windows 8 will be relevant.
  
  Is it a laptop or desktop?
  Will it play video DVDs or music CDs?
  
  ETA: I see from the other thread that it's a laptop that you've got.

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• flagpole Posts: 44,641

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  17/09/13 - 18:30 #4

  are you sure it's not just that the auto run is disabled and you actually need to open the disk?
  
  i wouldn't dream of installing printer software from the disk anyway. download it. it'll be more up to date.

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• Andy Birkenhead Posts: 13,450

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  20/09/13 - 05:00 #5

  emptybox wrote: »

  I doubt the fact that it's Windows 8 will be relevant.
  
  Is it a laptop or desktop?
  Will it play video DVDs or music CDs?
  
  ETA: I see from the other thread that it's a laptop that you've got.

  
  Yes, it IS a Laptop.
  No, it will not play music CD's or DVD's - Windows 8 won't play them anyway :mad:

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• evil c Posts: 7,833

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  20/09/13 - 05:50 #6

  Andy,
  
  Does the drive show an error condition in Device Manager? Have you had a look at Reliability Monitor to see if there are any clues there? Also as the laptop is still under guarantee, have you contacted the company you bought it from?

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