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Plusnet down
shaddler
Posts: 11,574 Forum Member
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Their website is offline and I can't access some other websites and game services. Thinking of leaving them now, I've had more issues with their service than my previous ISP (O2).
Anyone else with issues?
Anyone else with issues?
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Their Support / Community forums are still online, if you want to ask them the question
http://community.plus.net/forum/
Hosting is up. Just there portal has gone off line.
says 'planned maintenance' on the status page
http://www.plus.net/supportpages.html?a=2
but only for some areas..
https://community.plus.net/forum/index.php/topic,143623.16.html
sorted
https://www.opennicproject.org/configure-your-dns/how-to-change-dns-servers-in-windows-7/
I've now changed my PlusNet router settings to using OpenDNS (208.67.222.222) and GoogleDNS (8.8.8.8) as my primary and secondary servers respectively-- either should be more reliable than PlusNet's, and the chances of them both being down for different reasons simultaneously should be negligible.
I find it odd and alarming that many lost theirs around 1/2am but no one at PlusNet realised there was a problem until 7am.
You get what you pay for. I assume you're on some sort of domestic use package for
about 20 quid/month ?
If so, do you really expect faults to be sorted in the middle of the night ?
If you're paying 100 quid a month, then that's a different matter
I do agree with you, but I'd hope that critical infrastructure failures affecting a lot of customers mean alarms and people getting out of bed, even if it's a cheap ISP or not.
The people paying £1000 a month are the ones who expect that level of service when their individual connection has failed
its all about money
if they can sell the spectrum they will
id say 2020 for switch off
If it became that important, money and time would be put into it to make sure it works well. You can't compare today's infrastructure with that 5 or 10 years down the line. TBH I can't think I've ever had a truly major internet outage. I am with competent ISPs though.
Wasn't it the case that the old digital TV transmission network was done on the cheap? It wasn't crucial to have the utmost reliability because the important channels were on analogue. Hence our relatively slow digital switchover as it was more or less rebuilt properly. The same is true here.
But bear in mind that DTT and satellite are not infallible - if anything, it's more so, because you're only served by one transmitter or satellite, and if it does fail then it's a big deal (as Peterborough and numerous satellite failures can show)
I would expect a multi million pound company should at least be aware their servers went down. It took them 7 hours to realise there was a fault, where exactly was everyone? They must employ more than two people.
According to this news article PlusNet were "working through the night" on the problem.
http://www.ispreview.co.uk/index.php/2015/09/website-and-connectivity-woes-strike-plusnet-uk-customers.html
Brian
It took them 7 hours to announce the fault (to domestic customers), but how do you know they didn't detect it straight away ?
Normal customer-facing CS staff in companies like these tend to work ~8am to ~10pm
“Since early this morning we’ve experienced an outage which affected our phone and broadband service as well as our website. We’ve worked throughout the night to resolve this and have made a lot of progress with most of our customers now up and running. However we still have a few issues which we’re working to solve as soon as possible. We would like to sincerely apologise to our customers for the inconvenience caused.”
That's a confusing statement.