Help pls - i have an annoying pop up

Kunash · 14/06/14 - 09:13

help me please

I have an annoying pop up that pops up on my desktop. i delete it, and 10 seconds later it pops back up.

i am not sure what to download or what program to install to remove it. i have Norton firewall and Norton utilities but they are no good.

the writing on the pop up is in Japanese.

is there a good program i can install to download please

Migster · 14/06/14 - 10:05

Malwarebytes may well zap it - you just need the free version so un-tick the box offering a trial of the premium product.
http://www.filehippo.com/download_malwarebytes_anti_malware/

You could also try AdwCleaner http://www.bleepingcomputer.com/download/adwcleaner/

Kunash · 14/06/14 - 10:08

thanks for that

just downloaded Microsoft security essentials - didn't stop it
tried regpro clean but then found you had to pay fir it so deleted

i will now try yours

Kunash · 14/06/14 - 11:18

sadly both of the downloads did not work

any other suggestions pls?

mac2708 · 14/06/14 - 11:33

Not often ADWCleaner fails but try these
http://www.surfright.nl/en/hitmanpro
http://www.bleepingcomputer.com/download/junkware-removal-tool/

Microsoft Security Essentials was unlikely to help and registry cleaners are mainly a waste of time.
It's a pity it can't be indentified but this site usually helps http://malwaretips.com/forums/malware-removal-guides.11/

Which browser are you using and do you have an ad-blocker?

Kunash · 14/06/14 - 18:11

thank you for all your help. I have downloaded your links Mac but sadly it hasn't worked.

is there a proper name for this type of infection . it is more malicious than a pop up so does it have another name?

if I bring up windows task manager - and go to process image name says ' mshta.exe'

maybe I have an mshta.exe infection

chrisjr · 14/06/14 - 18:26

Kunash wrote: »

thank you for all your help. I have downloaded your links Mac but sadly it hasn't worked.

is there a proper name for this type of infection . it is more malicious than a pop up so does it have another name?

if I bring up windows task manager - and go to process image name says ' mshta.exe'

maybe I have an mshta.exe infection

Every single copy of Windows is "infected" with mshta.exe. it is a part of Windows OS. If you were to get rid of it you would seriously break Windows.

So whatever this pop up is it is unlikely to be mshta.exe unless it is masquerading as the legit Microsoft app. If it is running from C:\Windows\System32 folder then it is likely to be the legit Microsoft app. If it is running from anywhere else then it may be bogus.

gds1972 · 14/06/14 - 19:02

OP have you tried to do a system restore to a point prior to you getting the pop up appearing?

mac2708 · 15/06/14 - 11:30

Kunash wrote: »

if I bring up windows task manager - and go to process image name says ' mshta.exe'

maybe I have an mshta.exe infection

Have a look here and treat with caution even though the sources are reliable
http://www.enigmasoftware.com/mshtaexe-removal/
http://www.bleepingcomputer.com/forums/t/229604/mshtaexe-infected-by-httppxciiruurwcn33tphp/

Hey there!

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Help pls - i have an annoying pop up

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