eBay/Paypal Claim
I've done a quick forum search but couldn't find the answer.
I've open a case via eBay and was supposed to receive a FULL refund including p&p as the seller didn't want to sell the item.
I got a message from eBay stating that I've received a FULL REFUND including P&P. However, I've just double checked and it appears that I'm short changed by 60pence and eBay have already closed the case.
Why am I being penalised by 60p? Any idea how do I go about and get in touch with eBay to claim back this shortage?
Anyone else had this happened to them too?
Shouldn't the onus be on the seller to pay the paypal charges they incur to refund me the money? For future reference, is it better to make an item not received claim by ebay or Paypal?
Thank you.
I've open a case via eBay and was supposed to receive a FULL refund including p&p as the seller didn't want to sell the item.
I got a message from eBay stating that I've received a FULL REFUND including P&P. However, I've just double checked and it appears that I'm short changed by 60pence and eBay have already closed the case.
Why am I being penalised by 60p? Any idea how do I go about and get in touch with eBay to claim back this shortage?
Anyone else had this happened to them too?
Shouldn't the onus be on the seller to pay the paypal charges they incur to refund me the money? For future reference, is it better to make an item not received claim by ebay or Paypal?
Thank you.
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Comments
Thanks, I might just do that. Can't seem to be able to figure out how to email customer service.
It may not matter to you but as the seller still have yet to refund me on my other purchases, it all adds up. Why should I be grateful when the seller chooses not to sell just because the item went for a low price nor them not using the reserve options. They could have refund immediately but choose not to until I made a claim.
they therefore created a fresh payment to you which would mean it's optional as to who pays the charges, the person sending the refund decides this
you will know which way the payment was created as in your email you would have received it would state "refund" had the person done it the correct way
as far as i am aware paypal do not enforce refunds by original payment,
maybe your seller is narky and you get a 60p charge is there was of showing this