Could someone with Orange broadband please help
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[Deleted User]
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Hello to all,
Just a very quick request I hope someone can help with. I have recently installed vonage at a friends house, however they seem to have having some problems with bad call quality.
What is odd is that although they can access any websites with no problems they cant view either www.vonage.com or www.vonage.co.uk ... which I thought was a bit odd!
Could someone here that uses orange broadband please then confirm if they also have this problem, or if my friend is just lucky enough to have those two websites blocked on all his computers.
Thanks guys!
Just a very quick request I hope someone can help with. I have recently installed vonage at a friends house, however they seem to have having some problems with bad call quality.
What is odd is that although they can access any websites with no problems they cant view either www.vonage.com or www.vonage.co.uk ... which I thought was a bit odd!
Could someone here that uses orange broadband please then confirm if they also have this problem, or if my friend is just lucky enough to have those two websites blocked on all his computers.
Thanks guys!
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Comments
I get more and more amazed everyday just how bad that damn livebox is.
I work for Orange and may be able to help.
I have checked both sites and did not have any issues, so not sure what is happening. If it is possible to ask your friends to contact me, I will look into this for them.
Your friends can contact me at customer.services@orange.co.uk. Please ask them to include account details like landline/account number and their best contact number. If they can also add 'Jonathan Orange Response' in the first line, this will make sure the email is sent over to me quickly.
I hope this helps.
Jonathan
Orange Response Team