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Onetel is anybody with them?
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[Deleted User]
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I am with Bt for line rental and talktalk for the calls, I had onetel reps using the hard sell on me? Is anybody with onetel what are they like?
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[Deleted User]
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Try www.call18866.co.uk for a cheap override service on your BT line.
Steer clear all I can say. Price schemes I suppose are good value although their customer service and support for anything i.e. telephone and other services is absolute ZERO. (and believe me this is a customer speaking from experience)
I used to be with them - thankfully no more. When I signed up with them, they guaranteed that each and every call would be cheaper or equal to BT. (Basically they provided a pre-dialer box that would route the call via one-tel if they were cheaper else it would route via BT.)
The company has changed hands and moved their call centre to India in the meantime. Of course they all swore that they have never agreed to this, only supply pre-dialer boxes to non-BT customers and ALL calls are routed though OneTel once you sign up to them. (which are their current terms, together with a multitude of pricing plans)
So good job I'd kept the original instructions to the box they supplied else I would have been lumbered with a hefty bill, one they were going to start legal proceedings to recover - they only accepted they were wrong after I sent them a copy of their own literature!
They had no choice but to cancel all charges on my account, but then told me the new terms & conditions would then apply - I told them what they could do with their new terms & conditions and their service
So use TalkTalk for your free calls, and then as posted above use Call 18866 for your chargeable calls, as they charge only 3 pence per call (ZERO pence per minute + 3p connection). There sister service Call 1899 offer the same 3p/call to UK landlines also some international destinations cheaper than 18866, there other sister service Call 18185 offers calls to UK mobiles at 2p/min weekends and 5p/min weekdays, also international calls from 0.5p/min.
You can register with all three services (18866, 1899 and 18185) there is no monthly charge, you just pay for the calls, you can also be with TalkTalk or other CPS provider. As you have line rental from BT you can get free caller display as long as you register for free caller display via www.bt.com/btprivacy (or via the phone number advertised) and make at least one call per billing cycle over BT (Dial 1280 to place the call back on BT).
Yes you can use 18866, 1899 and 18185 for business.
I've never used them for for voice calls.
I pity you
I am on a BT line however with Onetel CPS, TotalUKTalk, International Saver, Mobile Saver and Broadband. I have never much to complain about, however if there is a problem with the broadband connection you are forced to ring an 0845 number, which I detest phoning. I know that Onetel is based in London, UK however all the calls are diverted to India. There have been many times, when I cannot understand them, because Onetel use VOIP protocol for the call centre in India. Why not have a dedicated Indian telephone over to the Indian call centre - that would certainly be a great deal cheaper and clearer than the 0845 advertised!! Why are Onetel not using a British call centre as well ?
I look forward to the person who works for Onetel to comment on this.
Thank you.
Brooke Bond
You can by a dialler box, if you make a lot of phone calls.
http://www.orchid-electronics.com/Diallers/v4.htm
I never bothered myself with one, as I didn't mind the hassle, however a fair few people do use them.
TotalUKTalk costs £7.99 per month, would it not be cheaper to use their sister service Just Dial Saver on the free option which gives you free evening and weekend calls, and then use Call 18866 for daytime calls at 3 pence each?
You could save another pound per month, by not have the international saver, and use one or all of 18866, 1899 and 18185.
As for the 0845 number, you could look on http://www.saynoto0870.com/companysearch.php and find the geographical alternative.
Many thanks for your info concerning Onetel.
I am well aware of the above mentioned website as I am a contributer to it. The old number Onetel Broadband was 01851 777700 however now, Onetel use an 0845 number which I do not like because of the higher price call and also Onetel use VOIP for their Broadband service line. I am still trying to find out a geo number or even a direct number to Onetel in India - that I believe would be cheaper than an 0845 number.
Come on Onetel!!
Brooke Bond
If you aren't a Caller Display user, then you will save those few pennies compared to BT.
However if you want to save quite a few pounds, then you need to use OneTel as a CPS provider, Line rental with BT with free caller display, and then use 1899 and 18185 for certain calls. Yes this way you have more than one company billing you and for certain calls you have to dial an access number, but then you need to ask yourself, do you want to save money or do you just want everything one one bill and possibly save a few pennies.