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Tesco refund policy?
[Deleted User]
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Hi
bought an Ipad 4th generation retina device from local Tesco store on the back of the receipt it says
Iv opened the box looked at the thing and don't know how to work it? can I get a refund or change it for something else of the same value?
I am not trying it on I genuinely do not know how to use it I opened the box and there are no instructions other than to turn it on? the thing is in mint condition other than i broke the seal?
anyone know if I can take it back under what ever reason than I opened the box to turn it on?
Thanks
edit iv not had it 4 days from new I just opened it?
bought an Ipad 4th generation retina device from local Tesco store on the back of the receipt it says
"if you change your mind about your purchase, please retain your receipt and return it to the store with the product as sold with in 28 days. conditions apply to some products, please see in store for details. Your statuary rights are not affected"
Iv opened the box looked at the thing and don't know how to work it? can I get a refund or change it for something else of the same value?
I am not trying it on I genuinely do not know how to use it I opened the box and there are no instructions other than to turn it on? the thing is in mint condition other than i broke the seal?
anyone know if I can take it back under what ever reason than I opened the box to turn it on?
Thanks
edit iv not had it 4 days from new I just opened it?
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Comments
You sure? (You don't)
Thanks everyone for your input much appreciated *bow*
Tony
Pretty sure you don't anymore. Itunes is no longer needed for backing up and everyday use etc. but some apps still use it.
Surely you must have done some research - no-one spends that sort of money on something they have no idea how to work or on a whim
Reading the manual linked to in post 5 will be a great help and, hopefully, give you confidence
p.s
Im not saying it's a bad product i just don't know wtf im doing with it?
sure
No, you don't. I installed iTunes because I thought I needed it, but you can download apps straight to the device.
Would you care to identify which of those are statements and which are questions?
I bought the thing to watch youtube videos and browse the web and email (general web stuff) = none of the things I can do? it will not except me or my email account/password??
Im in my next door nabors house using his connection to get help
If you actually want help, there is a specific section on DS for ipads and tablets...
Perhaps try and google how to set it up or you could search YouTube for videos. The reason if doesn't have paper instructions is because it doesn't need them, all the instructions are there on the screen
Do you even have your own internet connection/Wifi?
Or is it an iPad that comes with 3/4G?
You don't now. You can use it out of the box.
It is easy to set up. Just switch it on and answer the questions.
If you have an iTunes account (which involves slightly more than simply installing iTunes) then use the username and password from there.
If you haven't, dream up an iPad username and password.
The username will form the first part of an email address, and you'll use the password to authorise 'purchases' from the App Store. I put it in quotes because the word includes free Apps.
Once you iPad has been initiallised, look at the "Settings" app, and you can input details of the email accounts you want the iPad to access.
As far as apps are concerned, I find it easier to search for them in iTunes, and make a note of the exact names of any I want. Then use the iPad to go to the app store and install them.
If you install the ebooks app, one of the free books is the User Guide.
http://www.tesco.com/direct/help/returns-policy.page
This is Tesco Direct but it's probably the same as instore when it comes to "change of mind" returns. It says tablets can be returned if you change your mind.
Just make sure the iPad is boxed with everything that came with it and take it back to the store with the receipt.
Tesco are usually very good with returns.
Closer inspection reveals that he has been sold an EE top up voucher and as far as I know EE is 4G.
I know that a lot of retail outlets are "difficult" about giving refunds on top up vouchers as they assume that the buyer is trying to pull a scam. Has anyone any experience on mis-sold sound-alikes? (EE and Three)
In future I think the bloke will need to give them a three-fingered salute to explain what he wants as these days a lot of young people go deaf prematurely as a result of listening to loud music on headphones.