HD box availability direct from Sky
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[Deleted User]
Posts: 6 Forum Member
Hi all
I upgrade my package to HD via self installation on 12 May, I was advised that the box would atake a couple of days to arrive as Sky had plenty of stock available prior to launching the latest HD campaign.
I've been checking the progression of my order through mysky and unfortunately it still hasn't even been dispatched. I've rang Sky a couple of times and been given different stories as to why the order hasn't arrived. I've been told that they dont actually have much stock at all and are waiting for delivery of new units, they dont have enough courier availability to deliver the kit and so on.
Anyway I was advised that the box would be with me no later than today on my last call to them on Sunday. I've a feeling it wont be as mysky still doesnt have a despatch date.
Is anyone aware of any problems with availability or delivery of the kit?
Thanks in advance.
I upgrade my package to HD via self installation on 12 May, I was advised that the box would atake a couple of days to arrive as Sky had plenty of stock available prior to launching the latest HD campaign.
I've been checking the progression of my order through mysky and unfortunately it still hasn't even been dispatched. I've rang Sky a couple of times and been given different stories as to why the order hasn't arrived. I've been told that they dont actually have much stock at all and are waiting for delivery of new units, they dont have enough courier availability to deliver the kit and so on.
Anyway I was advised that the box would be with me no later than today on my last call to them on Sunday. I've a feeling it wont be as mysky still doesnt have a despatch date.
Is anyone aware of any problems with availability or delivery of the kit?
Thanks in advance.
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Comments
A colleague ordered the same last week with a promise date tomorrow. So far it has not arrived early.
Hi, i ordered a self install tera' offer on Wednesday of last week and was told delivery would be before May 26th. and had delivery via parcel force today.
I checked on my Sky on-line account, and rang them over the last few days, and they could not give me an exact delivery date.
They also said the on-line account would only show the date order had been placed. No tracking number is shown, and that they use parcel force 3 to 5 working day service from date of despatch. That is provided they have stock.
So, when you ordered, they should have checked stock ? and given you an approximate date.
Not the best service really. If you are not in when it is delivered, a card from parcel force will be left and you ring em to arrange a day to suit you.
Good luck.
It is a great box btw.
Do you live in a flat by anychance? Dunno if this applies to you or not but where I live the intercom buzzers dont actually correspond with royal mails PAF system.. E.G I live in flat A according to royal mail but on the intercom its listed as G/L....
I almost missed Parcel Force when they delivered my box, The driver didnt even attempt to ring the buzzer due to the confusion... It was sheer luck I noticed the van out of the window... I had to chase him before he drove off!
If I hadnt of caught him, they would have had to do a return to sender and then follow a stock reversal process... who knows how long that would take to show up as undelivered?
Anyway, sorry for the longwinded post, but just wanted to let people know to be extra vigilant...
Would they not just drop a card through saying 'collect from the sorting office?'
Not at my property because you need to press the intercom to get access to the flat. The street buzzer has the flats listed as G/L (Ground Floor Left) G/R, 1/L, 1/R and so on...
Royal mail have the building listed as flat A-F... which corresponds with Sky...
I suppose in the eyes of the delivery guy the address on the label didnt exist...
Its quite a common thing where I live... and really annoying!!
Still nothing, I do live in a very small block of flats but access isn't a problem because the doors are unlocked after 5am - 12am. I think I'll wait until Friday and chase them up then. I've not received an exact delivery date from Sky. They've just said things like in a couple of days or early next week etc when I've queried delivery dates.
Thanks for your help
Stu.
Ever thought of giving special delivery instructions when you order anything - like press button xyz or phone 07745 999999 for access
I ordered my 1TB box on the 13th of May and was given a delivery date by the 18th, so when I tried to track my order online it kept saying just the date of order and my address, so I phoned Sky just to confirm the box was on it's way on the 15th, only too be told, according too there system it was still classed as in packing, which was the same up until the so called delivery date on the 18th, so after numerous calls I was eventually told on the 22nd that it had been dispatched the previous day due to a 5 working day delay with dispatch and that it would be with me by the 25th, it arrived early morning via parcelforce on the 24th.
Aye, thanks for that.... very constructive...
OF COURSE I DID!!!!!!!!!!!!!
It's not my fault if the person placing the order failed to add them....
I almost had a problem with receiving my delivery, if I had of missed it the box would have been returned to sky. I was merely explaining what happened to me to the original poster incase he was in a similar position and hadnt realised that the courier might have attempted delivery... If they cant get to your front door they cant leave a card can they!!!!
As usual, a couple of smart arses come on and post pointless digs...
Good luck with getting your box
However. I can't seem to view sky 1hd without having a thick black border around the picture. All the other HD channels are fine. Sky reckon it's a tv issue but didn't know as to why it only affects sky 1.
Ooohhhhh not many on here will like the refurb bit.
If you are new to HD, then I'd get on the phone to Sky as you should be entitled to a new box. Hell if you push it, you might even be able to get some HD subs free as way of a goodwill gesture.
Did they, at any point, say it would be an "A Grade Box" as that is waht I belive they call their refurbs. When you have an engineer install they send you a letter stating what kit will be fitted and such like - did they send you one of these as it should say on there?
Well thanks for that you arse! I was only trying to help.
You didn't say you had given special delivery instructions so how would I possibly know - I am not a mind-reader!
Thanks in advance.
It is surprising if there are refurb 250+250Gb boxes!! They are so new. That doesn't bode well for reliability, does it. Be interesting to know for certain.
Yes its new, that is the correct packaging for the 1TB.
thats the correct box cos most refurbs come in brown or plain white boxes your box is brand new dont panic