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No catch up on my Samsung box

LankyLanky Posts: 252
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in Sky #1
Not only has my Samsung box not yet got the new EPG, it doesn't have catch up either.
When the new service started the catch up tab was missing. I have tried a forced download a couple of times without success. I'd understood that it was available to all at the same time. Have I misunderstood or do I need to contact Sky? Any idea when I can expect the updated EGP?
Thanks.

Comments

  • AndrueAndrue Posts: 23,358
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    #2
    It's not been released yet. Supposedly you'll get it 'this autumn' whatever that means.
  • LankyLanky Posts: 252
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    #3
    Andrue wrote: »
    It's not been released yet. Supposedly you'll get it 'this autumn' whatever that means.
    Thanks for the reply. Are you refering to catch up, EPG or both?
  • RoweyRowey Posts: 2,154
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    #4
    Both.
  • Marti SMarti S Posts: 5,779
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    #5
    Its still being beta tested so probably wont be too many weeks away.
  • AmbassadorAmbassador Posts: 22,332
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    #6
    If your whiny enough they'll give you discount. I rang to complain and I'm getting a new 2TB box gratis and half price everything for 6 months (including phone)
  • LankyLanky Posts: 252
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    #7
    Ambassador wrote: »
    If your whiny enough they'll give you discount. I rang to complain and I'm getting a new 2TB box gratis and half price everything for 6 months (including phone)

    That sounds like a plan. Can you recall which department you initially spoke to?
  • bbvbbv Posts: 519
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    #8
    Ambassador wrote: »
    If your whiny enough they'll give you discount. I rang to complain and I'm getting a new 2TB box gratis and half price everything for 6 months (including phone)

    I always find Sky's discount offers either next to nothing or amazing.
    Surely a standard HD+ box free of charge would have been more than enough to resolve your complaint, the top spec box and sub discount is just OTT.

    Good for you though!! :D
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