My Sky Q Install
joshua_welby
Posts: 9,025 Forum Member
✭
Sky sent round this afternoon two Sky Q installers - both cowboys - find out more below, in two different Sky vans
As soon as they arrived they were asking me where is my dish is, how they knew that is anyone's guess,
so I showed them
Then they were moaning a lot about me ordering the Hybrid LNB with Sky
Then they were moaning that I wanted two shotgun cables installed, they said I could only have one installed, maybe fair enough, even though it would not hurt them to install two at the same time by holding two together
Then they were moaning some more about the Hybrid LNB saying that it costs Sky £600 each
and that is how much they are worth and it is only installed in Business Premises,
I told them that I am a Business, they said Oh, it is true as I use my Flat as an office
and a restricted Community Centre
I cannot understand how the Hybrid LNB costs Sky £600 each as Sky produces/makes them
- well actually Amstrad who is owned by Sky
The first thing they did was to run the cable inside my Flat near to the TV to outside,
then the main person took the old dish down and put a new Sky dish on the wall in it's place,
then they run the cable to the dish and connected the cable to the dish
The main person aligned the dish
They then brought the Sky Q Silver box from the van and the main person connected the box through WiFi
to my BT Smarthub Router and updated the software on the box
Then the main person put the Viewing Card in the box and paired the card to the box
Then the main person got his IPad and took a photo of the Sky Q cardboard box that the Sky Q Silver box came in
Then the main person took a Barcode Sticker off the cardboard box and put it on a piece of paper
Then he showed me how the Sky Silver box works using the Touch remote
Then the main person asked me to sign for the Hybrid LNB using the main person's IPad,
which I did using my finger in the box that was shown on the IPad
Then the main person asked me to sign for the Install using the main person's IPad,
which I did using my finger in the box that was shown on the IPad
Then they said enjoy and then they left
I will upload the Sky Q Manual later
As soon as they arrived they were asking me where is my dish is, how they knew that is anyone's guess,
so I showed them
Then they were moaning a lot about me ordering the Hybrid LNB with Sky
Then they were moaning that I wanted two shotgun cables installed, they said I could only have one installed, maybe fair enough, even though it would not hurt them to install two at the same time by holding two together
Then they were moaning some more about the Hybrid LNB saying that it costs Sky £600 each
and that is how much they are worth and it is only installed in Business Premises,
I told them that I am a Business, they said Oh, it is true as I use my Flat as an office
and a restricted Community Centre
I cannot understand how the Hybrid LNB costs Sky £600 each as Sky produces/makes them
- well actually Amstrad who is owned by Sky
The first thing they did was to run the cable inside my Flat near to the TV to outside,
then the main person took the old dish down and put a new Sky dish on the wall in it's place,
then they run the cable to the dish and connected the cable to the dish
The main person aligned the dish
They then brought the Sky Q Silver box from the van and the main person connected the box through WiFi
to my BT Smarthub Router and updated the software on the box
Then the main person put the Viewing Card in the box and paired the card to the box
Then the main person got his IPad and took a photo of the Sky Q cardboard box that the Sky Q Silver box came in
Then the main person took a Barcode Sticker off the cardboard box and put it on a piece of paper
Then he showed me how the Sky Silver box works using the Touch remote
Then the main person asked me to sign for the Hybrid LNB using the main person's IPad,
which I did using my finger in the box that was shown on the IPad
Then the main person asked me to sign for the Install using the main person's IPad,
which I did using my finger in the box that was shown on the IPad
Then they said enjoy and then they left
I will upload the Sky Q Manual later
0
Comments
Can i juat point out that you are having sky Q installed not freview. Sky engineers are under very.strict timings for each job and extras cannot be done. Especially if it means drilling more holes etc.
Never heard that Hybrids vost 600 quid and hybrids are to be used when a dish is feeding other 3rd party equipment either freesat or BT Sport on another set top box.
Find it strange you signed 2 ipads though. That would suggest 2 jobs in existence which is strange.
Also ive never had to get a hybrid signed and have used them on legacy sky where customer is getting Q in the future to save someone having to go to the dish
Cowboys ... What a silly comment!?!
Simple... Because you requested a hybrid lnb!!!
I don't even get that? What's wrong if they asked where the dish was?
It also sounds like you were happy with the job at the end of the day, so why are you calling them cowboys?
Yes, I was having Sky installed and NOT Freesat - Freeview is the terrestrial service, nothing to do with Satellites
I only signed ONE IPad but on two different pages
Yes, it was two jobs in existence one was the Hybrid LNB and the other was the Sky Q install
I am calling them cowboys because they looked at the room and I had to show them where the cable was going, the could see the TV and where they need to drill the hole, it was obvious
How they knew about the old dish on the property, I think they must of had a record of it,
as I did NOT mention it to them at all and they asked about it straight away
The old dish was in the back garden and you CANNOT see it from the road or the driveway
Yes, I was happy with the install at the end of the day
I would only describe someone as a "cowboy" is they did shoddy, untidy or unsafe work, and it doesn't sound as if that was the case.
If your installers read your OP, I think they would have every right to be angry about it frankly!
"Then the main man had a cheese and pickle sandwich"....
Given that you'd asked for hybrid LNB, you must have existing satellite based services, hence they knew you had a dish somewhere...
Frankly anyone reading this should ignore all comments made. The OP obviously wants to moan for moaning sake.
I also dont believe there was a job for Q and a job for the hybrid as there is no such job for installing a hybrid as they are used as and when theyre needed.
Its not obvious where to bring the cable in without a full inspection. Especially if no existing infrastructure is in that particular room.
And yes if you asked for a hybrid its slap in the face obvious you have an existing dish.
I catagorically do not believe anything written in post #1
I think you just re-wrote the definition of moaning.
Cheer up.
Have a pint.
It's bloody TV.
This, entirely!
Ian.
Ian.
#firstworldproblems