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Never buying from Marks and Spencer again (Resalable condition)
cribology
Posts: 1,992 Forum Member
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3:30pm Saturday, I bought three items from M&S including two jumpers.
1:30pm Monday (today 6th Dec, I return jumpers as they are the wrong size). Croydon store.
M&S only refunded one jumper as they say the other has been worn (it hasn't), it gathered some balls of fluff from my settie where i laid it out. They refused to refund it based on it not being in resalable condition.
No mention of this "resalable condition" is measured on the receipt, mentioned at time of purchase and no mention of this on the returns policy on the website included below;
I pointed this out in store and was pointed to a poster behind the service desk. Which wasn't pointed out at the time of purchase. Do I have to scan the walls of stores before buying any item now?
Thats £30 of my money M&S have grabbed, I left the jumper at the store and will never buy anything from M&S again.
"Returning Clothing & Homeware (including delivery only furniture)
Unwanted items can be returned for exchange or full refund provided they are returned within 35 days of purchase with a valid receipt or parcel summary document.
If items are returned with an expired receipt or parcel summary document or without any receipt, we will offer you a credit receipt or exchange to the value of the last known selling price.
Please return the item to a UK store (except Simply Foods and Outlet stores) or for items bought online, you can post it back to us using the label provided. Postage is free from UK addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size.
Please note that we will only refund or exchange bedding such as pillows and duvets if they have not been opened.
"
1:30pm Monday (today 6th Dec, I return jumpers as they are the wrong size). Croydon store.
M&S only refunded one jumper as they say the other has been worn (it hasn't), it gathered some balls of fluff from my settie where i laid it out. They refused to refund it based on it not being in resalable condition.
No mention of this "resalable condition" is measured on the receipt, mentioned at time of purchase and no mention of this on the returns policy on the website included below;
I pointed this out in store and was pointed to a poster behind the service desk. Which wasn't pointed out at the time of purchase. Do I have to scan the walls of stores before buying any item now?
Thats £30 of my money M&S have grabbed, I left the jumper at the store and will never buy anything from M&S again.
"Returning Clothing & Homeware (including delivery only furniture)
Unwanted items can be returned for exchange or full refund provided they are returned within 35 days of purchase with a valid receipt or parcel summary document.
If items are returned with an expired receipt or parcel summary document or without any receipt, we will offer you a credit receipt or exchange to the value of the last known selling price.
Please return the item to a UK store (except Simply Foods and Outlet stores) or for items bought online, you can post it back to us using the label provided. Postage is free from UK addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size.
Please note that we will only refund or exchange bedding such as pillows and duvets if they have not been opened.
"
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Comments
You should of kept the merchandise and then gone to someone more senior instore or written to the complaints department.
What has that achieved?
People buy wrong sizes all the time, whats your point?
I am talking pin head sizes, nothing worth making the jumper non resellable.
I treat it as a £30 pound lesson to not buy from M&S again.
You could have decided to do that without losing £30!
This! Or if you felt they were being unfair take it up with senior management.
I certainly wouldn't have left the items there. Tbh I couldn't - and wouldn't - afford to lose £30.00 to teach myself a lesson!
Do they? My point is that if you were there in the store why didn't you make sure that you bought the correct sizes? Surely you know what size clothes you wear.
Its still lost, I am not going to wear it or go through the effort of selling it, that said I could have left it at a charity shop. But it's to late now.
I would be more worried about your sofa if it does that to clothes just laying on it!
Well, the notices are there for the benefit of customers - so if they are clearly displayed it's rather your problem if you don't choose to look at them.
Your sofa doesn't sound all that "fine" if is deposits fluff over anything that is placed upon it. Fluffy balls on one of the jumpers clearly means the item was not returned to the store in a saleable condition.
It's pretty much common sense if you want to return something under a goodwill offer (which change of mind or refund due to wrong size is) to return items in the same condition you purchased them in,
One of the problems now with consumers and retailing if it's not on a sign directly infront of a customer stating every possible scenario then the retailer is always at fault.
M+S have done nothing wrong here you took a dirty jumper back and it wasn't accepted back, no doubt causing a scene at the time as i can't imagine anybody just leaving the jumper at customer services without making it clear why they where doing so.
On the receipt will do, nevermind, I'll save more than £30 in the next few weeks by shopping elsewhere than M&S.
And since no one here has seen the said jumper/sofa, I just :rolleyes: at some comments here.
But...but....you could have saved yourself the £30.00 you lost by just picking the bobbly bits off the jumper!!
If you can afford to lose £30.00 then fine but I would have made an effort at getting it back, angry or not!
I'm sure no-one will notice the muck from your couch on your Primark jumpers.
Now thats funny, fortunately my choice of stores isn't restricted to M&S and Primark.
I know it's too late now OP, but you should have taken the jumper to another branch and chanced your arm. Some workers tend to bend the rules more than others.
I took an item back to Sainsbury's on Saturday for an elderly neighbour (wrong size) The girl just threw it behind her - put the (correct) sized jumper in the bag and sent me on my way with a smile.
If only you'd held on to the pullover.