I've been hacked on ebay
rockerchick
Posts: 9,255
Forum Member
✭
my seller fees are £68.68 or something. I'm really worried. I have emailed ebay through the account theft bit i think and i explained everything, and i also asked for my fees to be taken off. i also messaged every buyer and told them so they didnt send any payment and i ended a listing that was still going. i have just got an automated response from ebay saying this:
Dear eBay member, If you need help resetting your eBay password, or you think your account has been used without your permission, please go to the "Securing Your Account and Reporting Account Theft" Help page. Follow the steps on this page to secure your account: http://pages.ebay.com/help/confidence/isgw-account-theft-reporting.html For further assistance with account security questions, please contact us through Live Help at: http://pages.ebay.com/help/confidence/ato-livehelp.html Live Help will open in a new window and connect you to an Account Security Live Chat representative. ***Learn More About eBay Safety and Security***To learn more about account security on eBay, or to report a problem with your account, please visit our Security & Resolution Center at: http://pages.ebay.com/securitycenter/index.html The Security & Resolution Center can help you do the following:- Learn more about account protection and buying safely.- Access resources for rules, policies, protection programs, and announcements.- See important safety tips and features.- Review law enforcement information.- Access Security & Resolution Center tools, and more. Sincerely, Anna
ive already done that i feel like im going round in circles this has really upset me!
Dear eBay member, If you need help resetting your eBay password, or you think your account has been used without your permission, please go to the "Securing Your Account and Reporting Account Theft" Help page. Follow the steps on this page to secure your account: http://pages.ebay.com/help/confidence/isgw-account-theft-reporting.html For further assistance with account security questions, please contact us through Live Help at: http://pages.ebay.com/help/confidence/ato-livehelp.html Live Help will open in a new window and connect you to an Account Security Live Chat representative. ***Learn More About eBay Safety and Security***To learn more about account security on eBay, or to report a problem with your account, please visit our Security & Resolution Center at: http://pages.ebay.com/securitycenter/index.html The Security & Resolution Center can help you do the following:- Learn more about account protection and buying safely.- Access resources for rules, policies, protection programs, and announcements.- See important safety tips and features.- Review law enforcement information.- Access Security & Resolution Center tools, and more. Sincerely, Anna
ive already done that i feel like im going round in circles this has really upset me!
0
Comments
How long has the unautorised activity been going on for?
You could ring them? Number is on there site somewhere and even ask on eBays own message boards. They seem to know all about eBay on there.
No chance that friends/family/flatmates might have made use of your account? Do you use your own computer or one in a college or library?
What happened when you used Live Help? What did the "Account Security Live Chat representative" tell you?
I have only ever sold a few things nothing above £170 so maybe they got suspicious
I got an email saying the listing had been withdrawn, all fees refunded and to change passwords etc.
i wonder if rockerchick receveived one of those spam emails asking you for your ebay details and clicked through with her login information.
*edit
the only way people can really "hack" your ebay account is if you have a password that is instantly guessable, you tell someone or you click through a fake email from ebay and sign in that way so your details are sent to someone else.
a "brute force" password cracker could feasibly take days or even weeks to guess a password in most cases.
I was hacked on ebay a few months ago.
I most definitely didn't tell anyone my password, I'm not stupid enough to reply to an email from ebay, and my password was not remotely easily guessable, and had a couple of numbers thrown in.
It must be able to happen some other way.
And did they change your password?
No, I don't think so. I could still get in using the password I had constructed.
Good luck OP, this happened to my wife's account last year. She is a buyer only, and had her account locked out by ebay's software because it detected a spam listing.
It took us a month to get a new password, with correspondence probably totalling 20 e-mails back and forth each.
It then took us nearly six months to have just over £20.00 of seller fees which were generated by this hacker recredited...
In the end, we got a letter from their debt collectors Intrum Justitia, and I had to forward a print out of every single e-mail (between us and ebay) to them to prove that ebay had recognised the account had been hacked, that we weren't responsible for fees, to stop demanding payment, and to reinstate her ebay account
It is an absolute nightmare...
Wow that's weird - so the same thing happened to you as to the OP. I wonder why they don't change the password - perhaps they think that you won't notice?
I only knew cos i got an email confirming my listing.
i ended the listing, changed my password and emailed ebay who then sent me an email saying someones hacked my account and to change my password!!
Apart from changing the password, I'd have thought the hijacker would also change the email address associated with the account.
The only reason I can think of for leaving the password and email address unchanged would be that eBay sends a message when these things are altered, and that would presumably alert the owner of the account that something dodgy was taking place. Maybe if the hijacker can find an account that's rarely used it's safer to leave password and email address unchanged?
However, I'd have thought that during the course of an auction eBay would email the account holder with, for example, confirmation that the listing had been placed, questions from potential bidders and so on.
I'm puzzled.
it could still have been worked out via a brute force method - just because it takes a few days doesn't mean it isn't possible.
but like others, i'm still slightly bemused as to why these "hackers" never changed the persons password.
surely if the person signed in and saw a listing had been placed without their knowledge, they could simply end it straight away?
To be honest my short-lived obsession with ebay lasted all of six months and now I probably log in every month or so. I also have a unique hotmail account for all things ebay which I never log into unless I've bid on something or am selling a few items (very rarely now).
I only noticed someone had hacked in when I logged in to ebay one evening and noticed I had over 100 messages dating from three weeks previously. Most of the messages were warnings from other ebay members saying that they had reported me for some sort of naughty behaviour. Apparently I (or rather someone else logged in to my account) had sent hundreds of emails to people bidding on digital cameras, telling them to visit my ebay store (under another account name)
It was all rather bizarre but sorted now.
Alternatively, possibly they tick the eBay sign-in option to, "Keep me signed in for today. Don't tick this box if you're at a public or shared computer."
I think there are key-logging trojans (or something) too, but I don't know how commonly that's a way for someone's eBay account to be hijacked.
It was a hacker not a family member, somone in the us. I was able to log in but i have since changd my password.
Definatley a hacker i can assure you.
Did eBay Live Help give you any clues about that?