Im totally confused, all I did was call up and tell them my internet was slow i wasn't told anything about speed caps or data limits.
But I will check my t mobile account and ring to find out
Well you said they added a booster to your account.
This is the only known booster that they can add. Usually it costs £19pm extra but T-Mobile have been known to add this on for free for some customers. It removes any speed cap and allows you to go over 4Mbps.
Downside is 5GB cap.
Have you been able to get over 4Mbps yet? If not then then maybe they never did anything to your account and just lied to you (Wouldn;t be the first time EE have done that)
Well you said they added a booster to your account.
This is the only known booster that they can add. Usually it costs £19pm extra but T-Mobile have been known to add this on for free for some customers. It removes any speed cap and allows you to go over 4Mbps.
Downside is 5GB cap.
Have you been able to get over 4Mbps yet? If not then then maybe they never did anything to your account and just lied to you (Wouldn;t be the first time EE have done that)
Not idea why anyone pay 19 pounds more for that it cheaper to upgrade to ee4g 10gb then do that and you would get more allowance.
Well you said they added a booster to your account.
This is the only known booster that they can add. Usually it costs £19pm extra but T-Mobile have been known to add this on for free for some customers. It removes any speed cap and allows you to go over 4Mbps.
Downside is 5GB cap.
Have you been able to get over 4Mbps yet? If not then then maybe they never did anything to your account and just lied to you (Wouldn;t be the first time EE have done that)
As of yet no, but it was only a 6 hours ago ( I was in the next town earlier as mentioned , done a speed test, it went to 6.5mbps but the overall test came out at 3.98 - download), but at the time when i called up I was told they would speed up my 3G, there was NO mention at all about data limits
As of yet no, but it was only a 6 hours ago ( I was in the next town earlier as mentioned , done a speed test, it went to 6.5mbps but the overall test came out at 3.98 - download), but at the time when i called up I was told they would speed up my 3G, there was NO mention at all about data limits
Sounds like the speed cap was still there.
In which case EE did nothing to your account except change your APN....
In which case EE did nothing to your account except change your APN....
Great customer service as always... :rolleyes:
signal is great just that my internet was slow, im happy if they were to give me 2 meg internet, gods knows what they done. On another note anyone know what BT broadband mean when they say they will reset my SNR ?
My broadband had gone down to 0.43mbps BT said they will reset my 'SNR' at my exchange within 4-12 hours :mad: its still crap
(thanks tmobile for the tethering tonight on iplayer, you tube and tv catch up - no buffering at all :p)
signal is great just that my internet was slow, im happy if they were to give me 2 meg internet, gods knows what they done. On another note anyone know what BT broadband mean when they say they will reset my SNR ?
My broadband had gone down to 0.43mbps BT said they will reset my 'SNR' at my exchange within 4-12 hours :mad: its still crap
(thanks tmobile for the tethering tonight on iplayer, you tube and tv catch up - no buffering at all :p)
A high SNR means the connection is stable but speeds are low.
They are probably resetting to the target SNR to try and get a good "ideal connection" where stability and speed are ideal. Either your SNR is dropping to low or going too high.
A high SNR means the connection is stable but speeds are low.
They are probably resetting to the target SNR to try and get a good "ideal connection" where stability and speed are ideal. Either your SNR is dropping to low or going too high.
And can you post your router stats with the current SNR Margin.
I'm not with BT sorry, don't know their procedure/timescales.
its around 6meg, I can look in hub manager, it states that since tuesday that the hub has basically disconnected and reconnected regularly, today i replaced the cabling to the extension socket with my brother ( an electrician) on the advice of BT, however the hub has been plugged in to the master socket for 4 days(front plate removed)
This seems to happen every few months, then I call up BT and it seems to magically 'fix itself' the day before an open reach guy is due to come
its around 6meg, I can look in hub manager, it states that since tuesday that the hub has basically disconnected and reconnected regularly, today i replaced the cabling to the extension socket with my brother ( an electrician) on the advice of BT, however the hub has been plugged in to the master socket for 4 days(front plate removed)
This seems to happen every few months, then I call up BT and it seems to magically 'fix itself' the day before an open reach guy is due to come
Sounds like the SNR is dropping too low and the line has become unstable.
Sounds like the SNR is dropping too low and the line has become unstable.
Not sure what the issue could be. Sorry.[/QUOTE
Well I dont have clue either , master socket has 2 extensions from it - kitchen socket which is years old , and BB to upstairs, so today we have left the kitchen socket disconnected too see if this 'may' have been the issue with the dodgy BB issue, just have to see when BT sort the SNR issue. Hope they reset it soon
just got a feeling Devon has answer to this hes always going on about computers and the internet :o
Just got one of those fantastic nexus 4 handsets,and put my t-mobile sim in,and i am getting 11000kbps downloads on my speedtest page,i thought there was a speed cap in place?
Just got one of those fantastic nexus 4 handsets,and put my t-mobile sim in,and i am getting 11000kbps downloads on my speedtest page,i thought there was a speed cap in place?
it cheaper to upgrade to ee4g 10gb then do that and you would get more allowance.
Assuming they live in a 4G enabled area.
EE now have over 100 4G enabled towns, but in real terms that leaves approx 1900 towns across England, Scotland and Wales still without any 4G coverage.
Wouldn't they also have to buy a 4G compatible phone? even if they intended to use it to fallback to 3G
On my brothers virgin phone, speeds don't go above about 1.88Mbps so until I see someone post some proof that they don't I cant accept that claim people keep posting.
On my brothers virgin phone, speeds don't go above about 1.88Mbps so until I see someone post some proof that they don't I cant accept that claim people keep posting.
Zee, loads of people on this forum have posted proof and you've responded to them
Tell your brother to contact CS as its an issue with his account and not a network wide issue as everyone on Virgin has uncapped speeds.
Comments
But I will check my t mobile account and ring to find out
Well you said they added a booster to your account.
This is the only known booster that they can add. Usually it costs £19pm extra but T-Mobile have been known to add this on for free for some customers. It removes any speed cap and allows you to go over 4Mbps.
Downside is 5GB cap.
Have you been able to get over 4Mbps yet? If not then then maybe they never did anything to your account and just lied to you (Wouldn;t be the first time EE have done that)
Not idea why anyone pay 19 pounds more for that it cheaper to upgrade to ee4g 10gb then do that and you would get more allowance.
This booster came out before EE4G.
£19 is the standard price.
Wrexham, what phone do you have? Windows phone?
As of yet no, but it was only a 6 hours ago ( I was in the next town earlier as mentioned , done a speed test, it went to 6.5mbps but the overall test came out at 3.98 - download), but at the time when i called up I was told they would speed up my 3G, there was NO mention at all about data limits
Galaxy S2. On the FM plan for £26 a month(was FM 36 but discounted , direct from tmob) , had it for 17/18 months
Sounds like the speed cap was still there.
In which case EE did nothing to your account except change your APN....
Great customer service as always... :rolleyes:
My broadband had gone down to 0.43mbps BT said they will reset my 'SNR' at my exchange within 4-12 hours :mad: its still crap
(thanks tmobile for the tethering tonight on iplayer, you tube and tv catch up - no buffering at all
A high SNR means the connection is stable but speeds are low.
They are probably resetting to the target SNR to try and get a good "ideal connection" where stability and speed are ideal. Either your SNR is dropping to low or going too high.
thanks
at the bt speed test site
Ping: 68ms
download 0.46mbps
upload 0.76mbps
How long does it take BT to fix this
its usually at 6meg
What is your download speed normally?
And can you post your router stats with the current SNR Margin.
I'm not with BT sorry, don't know their procedure/timescales.
its around 6meg, I can look in hub manager, it states that since tuesday that the hub has basically disconnected and reconnected regularly, today i replaced the cabling to the extension socket with my brother ( an electrician) on the advice of BT, however the hub has been plugged in to the master socket for 4 days(front plate removed)
This seems to happen every few months, then I call up BT and it seems to magically 'fix itself' the day before an open reach guy is due to come
Sounds like the SNR is dropping too low and the line has become unstable.
Not sure what the issue could be. Sorry.
how far from the exchange? and 48 hrs.
i am 1.3Km get a sync of 20.7Mbps and a snr of 2.5 / 18Mbps throughput
Enhanced maybe:
EGPRS
(Or Virgin)
Assuming they live in a 4G enabled area.
EE now have over 100 4G enabled towns, but in real terms that leaves approx 1900 towns across England, Scotland and Wales still without any 4G coverage.
Wouldn't they also have to buy a 4G compatible phone? even if they intended to use it to fallback to 3G
On my brothers virgin phone, speeds don't go above about 1.88Mbps so until I see someone post some proof that they don't I cant accept that claim people keep posting.
Zee, loads of people on this forum have posted proof and you've responded to them
Tell your brother to contact CS as its an issue with his account and not a network wide issue as everyone on Virgin has uncapped speeds.