Sky Q remote issue - jumping forward and back

Comments

• Options

  sodafountain Posts: 16,863

  Forum Member

  ✭✭

  21/12/16 - 10:58 #2

  JRNSUFF99 wrote: »

  I have a weird issue with my remote with Sky Q.
  
  When viewing a recorded programme or watching via live pause, without warning the programme will start going forward and back like it has been possessed by the devil. The more I try to press buttons on the remote, the worse it gets.
  
  I can stop it by removing a battery from the remote and then it seems to return to normal again.
  
  Anyone else have this issue or have an idea what could be causing this? Could another bluetooth device plugged into the TV be causing a weird conflict?
  
  Thanks

  
  The fact that removing the batteries from the remote fixes it shows it is the remote causes the issue, not another device.
  
  It happens on mine sometimes, as you say, I just remove the battery, count to ten, and put it back in, I believe it is a known issue.

  0
• Options

  rscott Posts: 6,813

  Forum Member

  ✭

  21/12/16 - 11:13 #3

  Apparently the remotes can be affected by mobile phones, especially iPhones, if they're too near each other.

  0
• Options

  JRNSUFF99 Posts: 634

  Forum Member

  ✭✭

  21/12/16 - 15:32 #4

  rscott wrote: »

  Apparently the remotes can be affected by mobile phones, especially iPhones, if they're too near each other.

  
  I have a Samsung Galaxy Edge mobile which is often fairly near to the remote. Really odd and very freaky when it happens!

  0
• Options

  BOOTHY2905 Posts: 1,974

  Forum Member

  ✭✭✭

  21/12/16 - 18:09 #5

  Unfortunately with so much tech now containing the same tech it's inevitable that conflicts will occur. With major companies like Samsung and Apple it's no doubt hard to get them to help as they probably don't care.
  My mini box in the bedroom often turns the tele on while asleep when I forget to move and switch off my Bose Bluetooth speaker.

  0