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Vodafone worst provider?
muddipaws
Posts: 3,300 Forum Member
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Seems according to the DM, a study has shown that Vodafone is the worst network provider, I also recall a few months ago a report that showed Vodafone 3G was the worst too as they were focussing on 4G. This does not surprise me one bit
I look after 130 mobile devices on Vodafone and we have been with them for years. The last two years have been horrendous with 3G coverage and incessant dropped calls. Trying to have a business conversation becomes ridiculous, dropped call after dropped call it becomes impossible. Even at head office, I've had to install 3x sure signal boxes it's got that bad. Having said that I can be half way through a conversation and it just ceases the call. It's worse when on hands free, and the latest one is the phones have been randomly dialling phones you haven't called, yes there in you're contacts it's happened to me three times in this week alone.
If you are driving you can hear the call drift in and out as if its going from cell to cell and then hopefully it comes back, it's shocking
We have complained to vodafone numerous times who have dismissed it, but did happen to mention that there are works on cell masts for installing 4G which is affecting the 3G signal, but initially they denied it.
They just need to hold their hands up and admit there are things seriously wrong, and start do do something about it. It can't be just our company
I look after 130 mobile devices on Vodafone and we have been with them for years. The last two years have been horrendous with 3G coverage and incessant dropped calls. Trying to have a business conversation becomes ridiculous, dropped call after dropped call it becomes impossible. Even at head office, I've had to install 3x sure signal boxes it's got that bad. Having said that I can be half way through a conversation and it just ceases the call. It's worse when on hands free, and the latest one is the phones have been randomly dialling phones you haven't called, yes there in you're contacts it's happened to me three times in this week alone.
If you are driving you can hear the call drift in and out as if its going from cell to cell and then hopefully it comes back, it's shocking
We have complained to vodafone numerous times who have dismissed it, but did happen to mention that there are works on cell masts for installing 4G which is affecting the 3G signal, but initially they denied it.
They just need to hold their hands up and admit there are things seriously wrong, and start do do something about it. It can't be just our company
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Edit: I know somebody who's dad works with Vodafone and he was saying how the network lies all the time and is full of false promises to customers and staff.
Vodafone don't have any 24m sim only contracts so that is a lie.
been a vodafone customer for a while now. I'm never without an outdoor signal, I need to be available at all times so can't afford for people not to be able to call me.
http://www.bbc.co.uk/news/technology-26546100
In some cities in the UK Vodafone had a 10% call failure rate, and in nearly every report they came last in mobile data performance. O2 and Vodafone have a lot of catching up to do in the mobile data market, both are still years behind EE & Three.
I've just moved the company from Voda to O2. EE signal not great at work so had to discount them unfortunately. Service is so much better, can actually use data, 3G performance much better. Was much easier to do than we thought - the thought/hassle of moving so many numbers was what was putting us off doing it a long time ago.
This too. See existing thread:
http://forums.digitalspy.co.uk/showthread.php?t=1948200
Very much consumer-grade pop-science if you ask me. The data has some validity in its own right but you have to understand the limitations, namely that it's entirely unscientific and unreplicateable
From a personal point of view, Vodafone don't seem to make as much effort as other networks for personal users in the past few years.
If you remember back to Ofcom's old 2008/9 maps the difference was stark back then and lead to O2 being threatened with a fine by Ofcom, later Vodafone had the same issue again. So Ofcom's conclusions have been the same over the years.
You can take stats and spin anything out of them. The market itself rewards the best performers and that is not likely to change. The cycle of investment and catch up will continue and surveys and reports will reflect on the state of play at the time when the statistics were gathered.
It wasn't a customer satisfaction survey it was complaints to the regulator, of which you can only make if the network has failed to carry out their own support and you've lodged an official complaint with the network and waited X amount of days. The 'legacy' networks just seem to have better complaints procedures in place and better levels of customer support.
Ofcom has over the years threatened to fine both O2 and Vodafone for failing to meet 3G coverage obligations. O2 and Vodafone have both ended up bottom of the list on Root Metrics for overall data performance even though they both had 4G and Three didn't!
It's not difficult to do.
That's what concerns me the numbers. Think also we may have to go legal to get out of the contract too. I have 132 overall devices
No, it is a lie - or at least some facts are being omitted. Vodafone do not do 24 month SIM only contracts. 12 month or monthly rolling.
I'm with three and whilst the data is crap past around 6pm, its just a bit more bearable at least and calls dont drop
Sounds like my experience on EE. Conversely, Im now on Vodafone and I rarely get dropped calls.
The service you are getting is appalling especially considering the amount of money you spend. Thats shocking.
I picked Vodafone due to my company scheme offering me a 20% discount on line rental. What have I found? No black spots, no black outs and a better value monthly tariff (before the discount). The issues I do now have are slow delivery of text messages and an irritating weekly sales call. Neither of which are deal breakers for me. Oh and 3G speeds are fine.
I have a sister who is on three who can't even send a text message from inside her house, and a brother who is with giff gaff and has to try multiple times to log on to their site to top up and suffers the usual O2 nonsense. Both of which want the service I have with vodafone.
Each to their own, I'm happy with vodafone. Do I think they are the best network? No idea if they are but I'm happy to pay them.