Some questions from a customer who has been moved to Talk Talk from Virgin
Balthus
Posts: 2,281 Forum Member
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Hello,
I wonder if anyone can help me. On 30th June Virgin will be terminating my email address -- that's not a problem as I will be using an online one (Yahoo). What I would like to know is, what will happen to the settings given to me by Virgin that I'm currently using for my router in order to connect to the internet? Will that be terminated too? My username is myname@adsl.virgin.net -- will that (and my password) no longer work If I had to reinstall the router after the switch-off on the 30th? Will I need to get new settings from Talk Talk? I'm a little confused.
I wonder if anyone can help me. On 30th June Virgin will be terminating my email address -- that's not a problem as I will be using an online one (Yahoo). What I would like to know is, what will happen to the settings given to me by Virgin that I'm currently using for my router in order to connect to the internet? Will that be terminated too? My username is myname@adsl.virgin.net -- will that (and my password) no longer work If I had to reinstall the router after the switch-off on the 30th? Will I need to get new settings from Talk Talk? I'm a little confused.
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Comments
The ADSL username, while it looks like an email address, isn't actually that. It's totally arbitrary, it can be anything TalkTalk desires, even "sdlfkjsdf0894ur29834u23o" if they liked.
I would guess that Virgin Media still owns the virgin.net address and this is why you need to change your email address (because that is used across the internet), but the username/password for your internet is more of an "internal use only" thing - only Talk Talk needs to know or care about it.
So your talktalk username will be something like username@talktalk.com or similar.
Thanks for the info about the ADSL username. Could be that I won't have to change the settings on the router after all then -- maybe that's why Talk Talk haven't mentioned anything regarding that. Anyway, I will have to contact them to confirm this.
I had no say in the switch to Talk Talk though -- thousands of us were transferred over to TT by Virgin Media, so it would be a bit of a cheek for them to ask for the router back.
I'm guessing you were a Virgin Media 'national' broadband customer, not a VM 'cable' customer, VM sold you a product that depended on Openreach's network, presumably because there is no cable network in your location
VM sold those customers a while ago to (apparently) TT, but presumably it's taken till now to get around to your particular connection ( I seem to recall either 18,000 or 180000 VM customers were affected, but that's a hazy recollection at best)
I would think that you will be given a new TT router, and connected to TT's LLU network , so the settings in that new router will be completely different to the old VM router, if you haven't been given a new router by TT you probably need to speak to them about getting one,
if you use a third party router and want to continue to use that, you would need to ask TT to supply the router credentials,and enter them into your router, they may of course say the T&C's insist you use their router and not a third party one.
Although you were not given a choice, VM selling you to TT, you did have a choice of not becoming a TT customer, if you wanted you could have taken the opportunity of looking at other providers when VM decided they only wanted customers connected to their cable network and sold you and others to TT
I've checked my emails and account information on the Virgin Media site and there's nothing there so they may have been trying to sell me something and I was right to hang up but...
Sorry, I'm a novice on the technical side of things!
I changed to BT instead because I didn't like being made to feel unwanted.
Don't blame you!
Maybe it is just a cold call then. Cheers for that.
As you may have guessed they're scammers. Talktalk state clearly they do not cold call but did lose data to frauds a couple of years ago, hence these people have personal details. I'm putting it here just as a heads up if anyone has a similar call.