Options
Ebay buyer asked me to post item to workplace (instead of registered paypal address)
I'm not a regular ebayer, I just sell the odd item every few weeks, but I do always try to do everything by the book. I just sold an item, and the buyer paid straight away with Paypal, so I was all set to send the item in the usual way using the address info from her Paypal account. But then I got a message from the buyer asking me to send the item to her office instead.
Now, I can totally understand that this might be more convenient, and I don't want to be unco-operative. But ebay and paypal are really strict about this; as I understand it, you forfeit all your rights to be covered if you stray outside the regulations, which state that items can only be posted to the registered Paypal address.
Also, I've heard more than one horror story of parcels being sent to workplaces or halls of residence, someone signs for them, then the intended recipient says they haven't received them and the seller ends up being clobbered by having to refund the money and losing the item too, because they didn't comply with the rules about sticking to the official address.
I'm worried that if I reply politely saying no to this request, the buyer will give me negative feedback even though I'm only abiding by the ebay rules. Has anyone got any experience of this situation? Any advice gratefully received.
Now, I can totally understand that this might be more convenient, and I don't want to be unco-operative. But ebay and paypal are really strict about this; as I understand it, you forfeit all your rights to be covered if you stray outside the regulations, which state that items can only be posted to the registered Paypal address.
Also, I've heard more than one horror story of parcels being sent to workplaces or halls of residence, someone signs for them, then the intended recipient says they haven't received them and the seller ends up being clobbered by having to refund the money and losing the item too, because they didn't comply with the rules about sticking to the official address.
I'm worried that if I reply politely saying no to this request, the buyer will give me negative feedback even though I'm only abiding by the ebay rules. Has anyone got any experience of this situation? Any advice gratefully received.
0
Comments
If they won't then you will need to decide how willing you are to take the risk of them claiming not to have received it.
Maybe too late in this case.
i once had a buyer in guam who was arguing about it being part of america but the airsure service wouldn't deliver there so he changed his registered address to texas or something and i sent it there. guam is a big army station point or something. i also always send everything recorded delivery, even international, and charge for it
If the buyers feedback looks ok and your item isn't a high target for scammers (eg iPhone, jewellery) I'd send it anyway, seller protection only protects you against fraudulent item not received cases, which despite all the ebay horror stories are rare.
How much is the parcel worth? Remember proof of postage for normal post covers you upto £20 (you can claim back from royal Mail if it doesn't arrive).
If you got the money what is the problem sending it to the office address?
You will have to insure it anyway I guess.
If you don't send to the buyer's registered address then they can claim the item never arrived and get their money back, even if you have proof of delivery.
As suggested above, the best solution to a request like this is to get the buyer to add the office address to their PayPal account.
The Trust Issue is then reversed.
When the 2nd payment is received (which cannot be cancelled), the OP then sends to the Office Address.
https://www.google.co.uk/search?pws=0&gl=uk&q=how+to+send+money+by+paypal&gws_rd=ssl
That would work wouldn't it?
PayPal can reverse payments at any time.
If there is no money in your account and you refuse to cover the debt they'll send debt collectors after you.
He requested it be sent to his place of work and I told him he had to change the delivery address on Paypal, which he did. After all, a lot of people get stuff sent to a work address because there is nobody at home to sign for it during the day.
Anyway, I sent it to him at work and there were no problems.
Some people are perfectly genuine, but it's always good to be cautious.
Of course you havent. It's the sender that has the problem once the buyers claims they havent received the item, and the 2 address dont match up.
Exactly. Think they missed the point slightly here.
Telegraph Finance EBay Buyer Protection
Wow. When the company doesn't do the very thing they say they'll do to protect customers, it's hard to put faith in it.
http://forums.digitalspy.co.uk/showthread.php?t=1936413&highlight=ebay+fraud
The fraudster who had scammed him was operating on a large scale using a series of multiple ebay accounts making just one purchase, shutting the account down, then opening another. I tried to help the guy as much as possible and located the scammers address using Google Earth.
He even registered on DS just so he could watch what was being said about him! This was the name he registered with on DS; http://forums.digitalspy.co.uk/member.php?u=584216 As you can see.....zero posts!
Last i heard the matter was in the hands of West Midlands Police for investigation so hopefully by now he's been sent down.
I've used ebay for 14 years and only once came close to being 'done over'. Luckily for me another ebayer who had been 'done' by the buyer i was about to sell to had been watching him.....and banged off an email to me warning about the buyers scam. Luckily i hadn't posted the item so simply cancelled out the transaction.