Advice re faulty gas cooker please
Hi All. I had a brand new gas cooker fitted in March with a double oven. Hardly used it all summer due to it being warm and never the top oven. When I started to attempt to use the top oven I would light it, then it would promptly go out and the ignition start clicking to indicate flame was out. Have had the engineer out 3 times. Have managed to get it to stay alight long enough to cook some dumplings (20 mins) once. Can't get it stay alight long enough to cook an Aunt Bessie's 5 min Yorkie.
The flame dies on the right hand side of the burner and gradually dies right across to the left, taking 30 secs to do this or up to 2/3 mins.
Engineer been out 3 times. First time we ran it, stayed alight. He drove off, the thing went out. I phoned him straight away but he said he'd signed off for the day and I had to make another appt :mad: Been back twice more, the intermittent fault does not happen when he's there and he keeps telling me and OH there is nothing wrong with it.
Christmas Morning. Major operation to get 5kg bird and all trimmings organised. Plan A incorporates using top oven, plan B fall back in event top oven kaput. 6.30am we run the top oven for 1.5 hours without problem on a number of settings - hurrah. Turn it off and go out.
Come back light it up, goes out, ditto, ditto, ditto. Plan B.
I am not prepared to waste another Wednesday waiting in for an engineer to say 'nothing wrong' and am about to email and write (recorded delivery) to manufacturers. I daren't even go upstairs for a shower and leave the top oven on in case it goes out and I have a kitchen full of gas or even an explosion.
I intend to be reasonable but firm in my first letter. I believe that this is a dangerous cooker and that a Gas Safe engineer would condemn it. Would I be correct in that assertion? Don't want to quote legislation that is in fact not correct, so any other legislation that I could quote would be helpful. I intend to ask for the oven to be removed and repaired or replaced.
Sorry this has turned into a novel. I would be very grateful for your advice. I am going out now and won't be back until 5pm-ish so please don't think I am ignoring your replies.
Thanks a million
The flame dies on the right hand side of the burner and gradually dies right across to the left, taking 30 secs to do this or up to 2/3 mins.
Engineer been out 3 times. First time we ran it, stayed alight. He drove off, the thing went out. I phoned him straight away but he said he'd signed off for the day and I had to make another appt :mad: Been back twice more, the intermittent fault does not happen when he's there and he keeps telling me and OH there is nothing wrong with it.
Christmas Morning. Major operation to get 5kg bird and all trimmings organised. Plan A incorporates using top oven, plan B fall back in event top oven kaput. 6.30am we run the top oven for 1.5 hours without problem on a number of settings - hurrah. Turn it off and go out.
Come back light it up, goes out, ditto, ditto, ditto. Plan B.
I am not prepared to waste another Wednesday waiting in for an engineer to say 'nothing wrong' and am about to email and write (recorded delivery) to manufacturers. I daren't even go upstairs for a shower and leave the top oven on in case it goes out and I have a kitchen full of gas or even an explosion.
I intend to be reasonable but firm in my first letter. I believe that this is a dangerous cooker and that a Gas Safe engineer would condemn it. Would I be correct in that assertion? Don't want to quote legislation that is in fact not correct, so any other legislation that I could quote would be helpful. I intend to ask for the oven to be removed and repaired or replaced.
Sorry this has turned into a novel. I would be very grateful for your advice. I am going out now and won't be back until 5pm-ish so please don't think I am ignoring your replies.
Thanks a million
0
Comments
Though if you have registered a manufacturers warranty or guarantee then you could take advantage of that if the retailer won't play ball.
This website is aimed at retailers but does give a lot of useful information about the relevant legislation for customers as well. It may be of help.
http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained
Consumer Direct may be worth a call also - they will tell you what you need to say, and what you are entitled to, etc.
sorry - should have put this in
its faulty and less than a year old
but you may find that you have voided warranty by phoning repairman...unless he was provided by retailer/manufacturer
Tell the place you bought it from to get it fixed, and don't accept any runaround from them - if they do give you a run-around, go to Trading Standards.
Under the terms of the manufacturer's guarantee I have called the Manufacturer on their customer care number and they have sent out their own engineer, so I haven't voided the guarantee and they have a full record of my phone calls epxlaining the situation and the results of the engineer's visit.
I regret to say I don't understand the question 'When the flame starts to go out, is it "lifting off of the burner" ?'
When I look through the glass door I see it dieing down from the right across to the left of the burner. Hope that makes sense and is the answer!,
It's a Stoves built-in gas cooker, an SGB 700 PS. Two gas ovens and an electric grill in the top oven. Haven't found anything but rave reviews for this.
Hi Chimp, well it wouldn't light at all for the last two days so no go there I'm afraid.
However, on Friday I emailed the company who upgraded my kitchen and installed said cooker, and they said 'leave it to us' and have taken on the whole responsibility for sorting the problem out starting on Tuesday and will be going for a replacement. They said I should have contacted them straight away but one honestly thought the manufacturer's own engineer would sort it out.
A massive thank you to you Chimp and all the FMs who have so kindly offered help and advice, I am very grateful to you all. Will report back on the final outcome in due course.
A very happy new year to one and all.
A further update next week!
Thanks for the update and I'm pleased that things seem to have turned out well.
It's good to hear how things turn out in the Advice threads.