Ebay issue buyer wont return item want partial refund
gulliverfoyle
Posts: 6,318 Forum Member
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Hi
I sold a tablet for £180 on ebay
the buyer says its partly faulty as iplayer is blocky and wants a partial £90 refund
it was ok as i used it for months with no issues so said could be his internet?
but I offered a full refund if he returned it
he just say he wont return it and just wants £90
hes put in a dispute and my paypal is now negative £190
looking at his feedback she done this before not returning items
what happens if she doesnt return it?
how long before ebay return me to a normal and put the £190 in my paypal?
I sold a tablet for £180 on ebay
the buyer says its partly faulty as iplayer is blocky and wants a partial £90 refund
it was ok as i used it for months with no issues so said could be his internet?
but I offered a full refund if he returned it
he just say he wont return it and just wants £90
hes put in a dispute and my paypal is now negative £190
looking at his feedback she done this before not returning items
what happens if she doesnt return it?
how long before ebay return me to a normal and put the £190 in my paypal?
0
Comments
Partial refunds are at the discretion of the seller, the only time you have to give him money back is if he returns the item as sold to you.
this is what i said i told her to change the settings to low quality
she just keeps saying she wants £90 and she "cant be bothered" to send it back
as its a dispute they take the money from my paypal sending it negative
obviously if they find in my favour the give it me back
i was wonder how long it takes?
No return, no refund. Tell her and eBay that. eBay doesn't have the right to withhold your money if the buyer chooses not to return the item. Once the dispute is settled eBay will free up the disputed payment, but only once the dispute is closed.
They will probably leave you negative feedback, but you will be able to get it removed if they have threatened to leave bad feedback unless you give them a partial refund, or if they mention anything about a dispute in their feedback comments. If you can't get it removed, you can reply to the feedback - keep calm and factual, something like 'buyer was offered full refund on return' and I doubt it will put off future buyers.
She's a scammer. Why would she possibly think she deserves to keep the item and get an additional £90 on top?
Outside of the official ebay communication channels of course
this is the bit that gets me
does she really think im just gonna give her £90 on her say so? it doesnt make sense? if it was £2 i might just refund as cant be bothered but £90? on something i know works fine no way
well 10/10 for trying i suppose
im wondering if anyone actually fall for it
i dont know how long after that ebay put the money back in my paypal??
if she does nothing and is just trying it on
She shouldn't even be getting a partial refund as it appears there's nothing wrong with the item. It's her internet connection which is causing the problem with iPlayer.
The OP should just stick to having the item back with a full refund or she keeps it.
Incredibly annoying when you get chancers like this on eBay though! :mad:
The feedback will be extortion so you will be able to get it removed and the chances are they will lose their account too
this is my worry
either a faulty one or a brick in a box
not heard from them
does anyone know how long i have to wait if they dont return it before its all settled
99% of the time ebay will tell her to return the item for a full refund. They'll give her 10 days to return! So unfortunately you'll have to wait, unless she closes the case, even if she has no intention of returning.
There is a very slim chance that ebay will refund the buyer out of their own pocket with a no fault refund, but I can't see it happening here. If that does happen your money will be unfrozen straight away.
If it isn't your item that she returns, you can appeal to ebay. As this is quite rare, I have heard that ebay will refund you.