Dear Mr Yodel driver...
PhilH36
Posts: 26,296 Forum Member
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"Note: Please note if you are not in when YODEL deliver your parcel it will be left in your ‘safe place’ instructions or a card will be left to enable you to re-arrange delivery".
Silly me, I wasn't aware that my safe place instructions were to dump my parcel on the doorstep sometime between 2.15pm when I left for work and 11.45pm when I got home!
Silly me, I wasn't aware that my safe place instructions were to dump my parcel on the doorstep sometime between 2.15pm when I left for work and 11.45pm when I got home!
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At least it was still there when you got home, so no harm done. It seems my assessment of your neighbourhood was correct :cool:
LOL:D
You don't need to be psychic to clearly workout his name is Phil H:p
1) Was the parcel received in good condition when you arrived home late at night?
2) Did you state a safe place to leave it in case you weren't in?
3) Would it have been more convenient having the driver redeliver the following day rather than leaving it for you to collect from your doorstep?
4) Would it have been more convenient having to pick the parcel up from the Yodel depot on your time rather than leaving it for you to collect from your doorstep?
True and he lives at number 36 too, silly me
Or, visit their premises standing outside the wall and throw the complaint letter over the top leaving it for them to find at some future point. If you can get someone to film you doing it then it`ll mirror the treatment they give when "delivering" packages.
Yodel are Home Delivery Network as was, sort of like when Windscale was renamed Sellafield to bury the bad rep.
Last time I had a Yodel delivery, a man not in uniform turned up in a car not liveried.
I was expected a van with "Yodel" painted down the side, and a man in a bright yellow uniform with "Yodel" on the breast.
They have the uncanny ability to stealthily gain access to my property, get to my letterbox and drop those "we tried to deliver" slips onto the mat without my dogs even being aware of their presence in a manner that'd do the SAS proud.
THIS is great.
Like most courier companies Yodel use their own drivers and vans in most areas they cover, but to fill in the gaps they contract deliveries out to independent delivery drivers and smaller companies, especially in rural areas. They also sub contract to those independent drivers and smaller companies during very busy periods.
I once had two different items, supposedly to be delivered by different courier companies actually delivered to me by the same driver in a Vauxhall Zafira.
Still, not as bad as ShittyLink leaving £350 worth of goods in the wheelybin on collection day. That made my missus really happy did that.
This gives you time to scramble to the front door/road.
If you are out, it gives your forewarned neighbour time to do it on your behalf.
Saves the delivery driver time, more deliveries per day, and fewer deliveries would go missing.
I'm surprised no-one has thought of this before :-)
Meanwhile I'm waiting in like an idiot all day waiting for my delivery
Somehow he must have got the wrong house. Heaven knows how as his nose was a few inches from my house number. Then he just dumped it and ran - without knocking on either of our doors. >:(
Couldn't agree more. A drive failed to deliver my order two days in row despite CS telling me "the GPS showed he was in the correct location". Eventually I posted hourly update on Twitter to prove they never arrived.
I won't use anyone company which has Yodel couriers.
There are B2B parcel companies and B2C. The B2B (UPS, DPD, FEDEX etc) absolutely hate private address deliveries. When I used UPS in my business, they surcharged any private address delivery by about £3 (98% of my stuff is B2B). I actually had FEDEX in today to quote and they said most private deliveries take an average of 2 attempts. People are out. There's no parking. A vicious dog. Etc etc.
Yodel are wise to stick to B2C. They are what came out of Securicor/Omega who used to try and mix it (and were dirt cheap) and were terrible.
For what they charge, Yodel do as much as can be expected.