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bt pay and call service?
sony ps2
Posts: 191 Forum Member
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does anybody know where i can get information about bt pay and call or does any body have this service that can tell me more. 
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sony ps2
Posts: 191 sony ps2
Posts: 191
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if you have a problem you cant sort it out like say you have a problem with a call cost you cant get it sorted.
you dont get a bill which in onee way is good but sometimes it is.
Oh well, if BT can't index their pages, that shouldn't stop you viewing them
http://www.serviceview.bt.com/list/current/docs/Exch_Lines.boo/1612.htm
HTH
As someone else said you cant get Broadband, and there are several other services you cant get too. Be vary wary of any advice BT give you as I wasnt told about most of the pitfalls until after Id registered for it by which time it was too late.
The ELIGIBILTY section clearly states Pay & Call is not available in conjunction with broadband, and numerous other services.
Pay & Call is designed primarily for those customers who have difficulty in maintaining payments on a traditional BT credit account, although anyone can choose the service. If you can afford broadband, you can afford BT's normal credit account.
If you classify Pay & Call as "c*ap" based on not being able to also have broadband, then I assume you classify BT's Light User Scheme likewise :rolleyes:
Of course you can still query call charges on the account.
Do you honestly think that BT don't keep a record of the calls made that they can send to you or raise a query against? :rolleyes:
To find out more call 0808-100-5152 and ask for BT pay and call.
No information is listed at bt.com
The link I posted towards the top of this thread is from bt.com.
Whilst it is designed primarily for those customers you describe, BT do not restrict it to only those customers.
No its not! I have pay & Call. Ive always paid my phone bills & my income isnt low. I opted for it by choice as I liked the idea of 'topping up' and not having a quarterly phone bill. Pay & Call is available for anyone at all.
I was offered this facility when I called BT on a completely unrelated matter. I didnt 'sign up' it was all done over the phone. The advisor was very selective in what he told me.
I can afford the BT normal credit account perfectly well thanks, I just thought this was a good idea. By the time I realised the downside (when they sent me out the paperwork) it was too late & they wouldnt cancel it.
I have been disputing it from the outset as I lost my Callsign number too, another thing they didnt tell me, tho I got it back after several months of pestering the life out them.
You assume wrong as I dont know anything about the Light User Scheme - odd assumption :rolleyes:
MY OPINION, which I believe Im still allowed, is due to my experience of this service is its c*ap and Ill be cancelling it at the first opportunity
"Signed up to" = "Agreed to" (unless you want to be pedantic). I'm sure BT confirmed in writing what you verbally agreed to, they usually do.
Also, I did say: so I never implied it wasn't your choice. I was just explaining why BT even offer the scheme.
BT Light User Rebate Scheme is designed for those users who rarely make outgoing chargeable call, so allows them to have a residential phone line at low cost by refunding the customer an amount based on how little they actually use the phone. Again, it was introduced to allow those on a low income to have access to a residential line, but again is open to any BT customer who wants it (subject to a few conditions)
One of those conditions is that you cannot subscribe to the scheme if you have/want broadband, the theory being if you can afford bb, you can afford the normal telephone line rental charge.
As you appear to classify services that prevent you from having broadband as 'c*ap' then it would be entirely logical to assume that you would consider the BT Light User Rebate Scheme as 'c*ap'.
Btw, what's keeping you on this 'c*ap' scheme? Why haven't you already reverted to a standard credit tariff as this service clearly doesn't meet your specific needs?
You are certainly entitled to your opinion. If that is that all services that prevent you from having bb are 'c*ap', fair enough. If you consider it is just the Pay & Call service that is 'c*ap', fair enough.
My opinion, fwiw, is that Pay & Call is ideal for that small group it was designed specifically for. I have no idea why you were encouraged to take the service by BT; it is not a service BT freely offer normally as they make more money from their standard tariffs.
The fact its a 12 month contract.. something else the sales person neglected to tell me. Id never sign up for anything via the phone again with BT unless it has a cancellation clause. The advisor didnt tell me various aspects of the service, and it was only when I got the confirmation in writing that I realised the potential problems. The moment my 12 months is up Ill be cancelling it & reverting to a much better scheme.
Surely the money each independant ISP has to pay to them for each customer should be enough?
I think allowing Pay & Call customers to have BB is a fair compromise....
as you don't get a bill and bt don't wanna know they say its your problem.
i know cos i have had that problem loads of times, and all bt say is its on your last ten calls made on the 14252. but sky will not take that as you can easier do that yourself and its not in writing.
so it sounds like you don't know much about the account
BT still keep the log of calls, they have to, for legal purposes. They cannot simply wash their hands of call information.
I think I know a hell of a lot more about the Pay and Call service than you, considering who I work for.
and yes they do say they cant find anything as its not on there systems, so they say anyway.
I'm trying to do it right now, but because of assorted other problems ( TalkTalk decided to process my broadband application first, and because you can't get broadband on a pay and call line, this had been rejected ... and they wouldn't process the phone until ... fill out the rest for yourselves ... ) haven't quite managed, although both BT and TalkTalk ( and POHP ... ) say that it is possible.
I'll let you know if I succeed !
Incidentally BT have the worst customer service in the world second only to NTL ! Conversely TalkTalk have been sweetness and light !