Can't get e-mails from BT now?
HDMI
Posts: 1,346 Forum Member
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BT have been messing about with their customers e-mails and I can no longer send or receive e-mails I have tried using any of the 3 passwords I have used since I have been with them and none if them is recognised an anyone advise in simple terms what I need to do as I don't want to phone and have to talk to someone on the otherside of the world
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Have you tried accessing from the BT email site (or resetting your email)
https://signin1.bt.com/login/emailloginform
I have just tried my email. Only to get a screen saying suspicious activity may have been detected - reset your pass word. I checked the page internet address address was alright and checked again with norton - and it came from my own favourites so i don't think I was being hit by malware. i thought of a new password, reset it, but got a blank screen. I tried login in with both the new and old password and got please reset your password. again..
Phoned BT india. Who claim this is because they are changing from BT Yahoo to Btmail and it will tak etwo days before I can get in again. Use your password then he says - it should work . I enquire whether I should use the one I started today with , or the one I have just changed it to . he can't understand the question for 3 tries. Finally he tells me to use the last one I changed it to.
I try and get in five minutes later and everything is working on old password still?
I take from this that no one at Bt knows what they are doing. And your email may be caught in the transfer process? Or deceased - if it wasn't transferered into the same account as the one they think is your main one.
..its just not good enough bt
Darren
Like you I received an email that told me to start using the BT homepage but that just brings up an error saying the account is locked out.
No this is BT BT yahoo account . It came back again last ime of its own accord. Tonight its off again. Their message page that pops up makes no sense as it talks about multiple access attempts and asks you to change your password . But changing your password is no defence against multiple attempts to break it - and any new password is a vulnerable as any decent old one. Sometimes you can change the pssword, others not, but it makes no difference as it comes back in its own time anyway. It looks like their system just defaults to an irrelevant page when it has a fault.
I looked on the BT site, and there's a trail of woe from people complaining its been happening for two years, they still are getting cut off from their email, and BT India is useless.
However, there's one post from someone, who was told a workaround ,by a BT UK adviser. Seems if you go to yahoo login, and login, you can still read your meails when this happens. Its going from the BT site that t the attaempt fails.
So they have moved people from btyahoo's login , to their own login on BT dot com, and now have to tell poeple to go to yahoo as their own site isn't reliable . Difficult to believe how anyone could make such a mess.
https://community.bt.com/t5/Email/yahoo-security-password-resets-are-causing-misery-to-many-BT/td-p/831184
It's been fine though since that.
Tonight after trying to log in, it take about 15 seconds to try to go to my email account and then goes to a screen saying "Inactivity Timeout" and underneath "Description: Too much time has passed without sending any data for document."
I hope nothing has happened to my email account and hope I haven't lost my emails but right now I can't log in any way I try.
Anyone else having this problem and message tonight?
What do you suppose it is and what should I do?
Hope someone can suggest something.
Thanks.