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e-mail with billing information not mine

monalisa62003monalisa62003 Posts: 56,962
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dunno what else to call this but just got a strange email with billing information for a product by someone called lisa gunning and this isnt me??

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    YosemiteYosemite Posts: 6,192
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    Have you been living in a cave for the last 10 years?

    http://en.wikipedia.org/wiki/Phishing
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    monalisa62003monalisa62003 Posts: 56,962
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    Yosemite wrote: »
    Have you been living in a cave for the last 10 years?

    http://en.wikipedia.org/wiki/Phishing

    but its not mine. its someone in the U.s.
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    SigurdSigurd Posts: 26,610
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    but its not mine. its someone in the U.s.
    In that case, just forget about the email.
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    monalisa62003monalisa62003 Posts: 56,962
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    Sigurd wrote: »
    In that case, just forget about the email.

    so i shouldnt be worried?
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    SigurdSigurd Posts: 26,610
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    so i shouldnt be worried?
    Why should you be worried? The billing information isn't for something you've bought, so the email doesn't affect you. Presumably it's just another trashy phishing email. The cheating sender hopes you'll respond to it — so don't.
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    monalisa62003monalisa62003 Posts: 56,962
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    Sigurd wrote: »
    Why should you be worried? The billing information isn't for something you've bought, so the email doesn't affect you. Presumably it's just another trashy phishing email. The cheating sender hopes you'll respond to it — so don't.

    it couldve been using my biling information but theyre own address. i dunno its just weird :confused:

    i presume its just a mistake in an email as its from the us
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    abarthmanabarthman Posts: 8,501
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    I receive weird emails from time to time with service repair orders relating to, and photos of,heavy duty earth-moving machinery, similar to JCBs.

    At first I thought it was some sort of spam or scam, but they just keep trickling through for no apparent reason. There was no link or anything, just an attached pdf or jpg.

    I think one of the service engineers must have a very similar email address to mine or something.
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    davidmcndavidmcn Posts: 12,111
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    Sigurd wrote: »
    Presumably it's just another trashy phishing email.

    Or more likely a typo. If the source looks genuine just tell them they seem to have the wrong address for their customer.
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    SigurdSigurd Posts: 26,610
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    davidmcn wrote: »
    Or more likely a typo. If the source looks genuine just tell them they seem to have the wrong address for their customer.
    Well, I suppose Mona could do so, but I reckon it's better to simply ignore dubious emails. I think it's unwise to make any contact with potential scammers, because doing so can just encourage them to think they've found someone gullible.
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    davidmcndavidmcn Posts: 12,111
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    Sigurd wrote: »
    Well, I suppose Mona could do so, but I reckon it's better to simply ignore dubious emails. I think it's unwise to make any contact with potential scammers, because doing so can just encourage them to think they've found someone gullible.

    Like I said, if the source looks genuine. It's hardly unknown for people to mistype email addresses, even their own, and usually helpful if you point out that they're sending mail to the wrong person (if only so it stops landing in your inbox). We can't tell from what the OP says whether it's scammy or not.

    Even "genuine" emails can be confusing if you weren't expecting to e.g. get mistakenly copied into a Canadian discussion about an order for custom-printed ice hockey shirts (as has happened to me!).
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    monalisa62003monalisa62003 Posts: 56,962
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    the website is genuine. its from PetCareRx.com and it just has details of the persons name, billing information and what she bought.
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    [Deleted User][Deleted User] Posts: 32,379
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    the website is genuine. its from PetCareRx.com and it just has details of the persons name, billing information and what she bought.

    It's still spam. Just delete it.
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    jsmith99jsmith99 Posts: 20,382
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    Does your email address look like one that a person of that name might want?

    When I was with virginmedia I had a short email address : js@blueyonder.co.uk (for example). Occasionally I had genuine emails intended for people with the initials "js" who'd put that address in their "return address" field.

    I've no idea how they thought that would work. :)
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    evil cevil c Posts: 7,833
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    It is a genuine business and it sounds like a genuine mistake. There is nothing online to suggest that emails from them are some kind of scam. People do make mistakes. You could either just ignore it and doubtless it'll get resolved between the customer and the business but there is a chance you will receive marketing emails from them or their affiliated third parties if they keep your email address on their database and the real customer hasn't opted out of receiving them. You can unsubscribe if you receive them.

    Or you could reply including their email to you, unless it is a no reply one, advising them they have made a mistake and asking them to remove your email address from their database. Don't use your real name. Or you could visit their website and start a Live Chat again using your alias or complete the webform advising them of the error and giving them the order number and any other relevant info.

    Again, remember to ask them to remove your email address from their database. Put your false name and a false phone number on the webform as well as your real email address.
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    Tal'shiarTal'shiar Posts: 2,290
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    so i shouldnt be worried?

    No, not at all. Just delete it and move along. Its a VERY common phising techinique, seeing it a lot of late (work with computers and come across it from time to time). Also the "confirm your account information" emails are another ploy to get people to give out their bank details.

    Golden Rule - Never respond to emails about your bank accounts in emails. If its urgent, they will call or write to you. Plus you can always ring up your branch and check if they have need for information. NEVER even respond the emails, they will just shower you with more crap.
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    monalisa62003monalisa62003 Posts: 56,962
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    Tal'shiar wrote: »
    No, not at all. Just delete it and move along. Its a VERY common phising techinique, seeing it a lot of late (work with computers and come across it from time to time). Also the "confirm your account information" emails are another ploy to get people to give out their bank details.

    Golden Rule - Never respond to emails about your bank accounts in emails. If its urgent, they will call or write to you. Plus you can always ring up your branch and check if they have need for information. NEVER even respond the emails, they will just shower you with more crap.
    yeah i know all about that but this one didnt seem like it was out to con. it does seem like a genuine mistake. it has their total billing information and what they bought and where it was going to there was nothing for me to click on
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    evil cevil c Posts: 7,833
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    Is it a 'Please do not reply to this email it is for information only' email?
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    monalisa62003monalisa62003 Posts: 56,962
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    evil c wrote: »
    Is it a 'Please do not reply to this email it is for information only' email?

    it doesnt say.
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    evil cevil c Posts: 7,833
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    If it doesn't say then either reply as per my Post #16 if you think it's a genuine mistake or put the sender in your blocked senders list and then delete it.
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    SherbetLemonSherbetLemon Posts: 4,073
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    dunno what else to call this but just got a strange email with billing information for a product by someone called lisa gunning and this isnt me??
    Is it a Yahoo email address? Yahoo are recycling old email addresses and it's a known problem (reports of people gettting email intended for previous owner) as a result. See http://www.bbc.co.uk/news/technology-24283179

    The person could have had your email address before, but not updated the email address with the retailer purchased from.
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    postitpostit Posts: 23,839
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    I've had my hotmail.com email address since 1996. Apparently there is someone who lives in Tennessee with the same addy, and I keep getting emails intended for her. I just don't see how this can happen.
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    albertdalbertd Posts: 14,361
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    the website is genuine. its from PetCareRx.com and it just has details of the persons name, billing information and what she bought.
    If you are really worried about this, rather than responding direct to the email, you could try having a chat with them via their "Live Chat" link. It could, of course, still be part of a scam but they do look pretty legit. Alternatively there is a postal address in Lynbrook NY which could be used if you don't mind the cost of a letter to the US.
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    monalisa62003monalisa62003 Posts: 56,962
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    Is it a Yahoo email address? Yahoo are recycling old email addresses and it's a known problem (reports of people gettting email intended for previous owner) as a result. See http://www.bbc.co.uk/news/technology-24283179

    The person could have had your email address before, but not updated the email address with the retailer purchased from.

    Yeah, ive had my email address for a long time.
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    albertdalbertd Posts: 14,361
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    Looking around Google at reviews of that company suggests that they are legit, but not too efficient, with a number of comments about things going wrong, so probably that is all this is too. Best to forget all about it,
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    monalisa62003monalisa62003 Posts: 56,962
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    i kept getting emails from that company. very annoying

    also this isnt the same thing but i keep getting emails from ds with my username and requests to change passwords, im always logged in.
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