PC won't load windows, won't recognise keyboard.
Sue_C
Posts: 1,465 Forum Member
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Acer Revo RL100 nettop/media PC running Windows 7.
It has its own integral touchpad keyboard/mouse but is usually used with a wireless usb keyboard and mouse. No connections for PS2 mouse and keyboard.
When powered up the Revo splashscreen shows for some time and then goes on to a screen with an option to repair windows or load normally. It's not possible to select anything as neither the touchpad nor keyboard, nor mouse are recognised. I've tried a couple of different keyboards (both wireless usb) and tried using different usb slots (there are only 3, all usb 2.0), nothing works. I don't have a wired usb keyboard, is it worth trying one?
After about 30 seconds it defaults automatically to the repair option. A message comes up saying that Microsoft is loading files and then the screen goes black. I've left it going for hours but nothing seems to happen. The connection to the screen is HDMI, which is the only option no DVI or VGA.
There are a few saved emails which I'd have liked to keep and a set of photos from a day trip that I hadn't got round to backing up but I'm resigned to losing them! Everything else is backed up.
I have Recovery disks but they're not booting automatically and I can't use a keyboard to change the booting order. The PC has a blu-ray/dvd drive which seems to power up ok when the recovery disk is inserted. The usb slots are capable of charging phones, tablets etc.
Admittedly the machine is old and slow and refused to upgrade to Windows 10, but it was still quite useful while it was working. Any suggestions please?
It has its own integral touchpad keyboard/mouse but is usually used with a wireless usb keyboard and mouse. No connections for PS2 mouse and keyboard.
When powered up the Revo splashscreen shows for some time and then goes on to a screen with an option to repair windows or load normally. It's not possible to select anything as neither the touchpad nor keyboard, nor mouse are recognised. I've tried a couple of different keyboards (both wireless usb) and tried using different usb slots (there are only 3, all usb 2.0), nothing works. I don't have a wired usb keyboard, is it worth trying one?
After about 30 seconds it defaults automatically to the repair option. A message comes up saying that Microsoft is loading files and then the screen goes black. I've left it going for hours but nothing seems to happen. The connection to the screen is HDMI, which is the only option no DVI or VGA.
There are a few saved emails which I'd have liked to keep and a set of photos from a day trip that I hadn't got round to backing up but I'm resigned to losing them! Everything else is backed up.
I have Recovery disks but they're not booting automatically and I can't use a keyboard to change the booting order. The PC has a blu-ray/dvd drive which seems to power up ok when the recovery disk is inserted. The usb slots are capable of charging phones, tablets etc.
Admittedly the machine is old and slow and refused to upgrade to Windows 10, but it was still quite useful while it was working. Any suggestions please?
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Comments
Which could be an issue if you can't get it to boot from the Windows install disk.
A wireless keyboard may well need drivers loading to work, which obviously you can't do unless Windows boots. A wired USB keyboard is more likely to work if you can beg steal or borrow one.
Depending on what recovery media you have you might be able to just rebuild Windows leaving your data intact. Or you may only have the option to zap everything and start again from scratch.
But first you have to be able to get the recovery disk to boot so looks like a hunt for a wired USB keyboard may be in order.
Hopefully that will help otherwise I'd suggest using the rescue disc option: http://www.dummies.com/computers/operating-systems/windows-7/how-to-use-a-system-repair-disc-to-restore-windows-7/
Surprised no-one's suggested a Linux Live CD, it'll prove the hardware in about 2 minutes.