Parcel Damage and Contents stolen
Emma_Waughman
Posts: 12,975
Forum Member
✭✭
Yesterday I received a parcel that had been ripped into. The content that was meant to be inside was stolen.
I have tried to make a online claim about it on the Royal Mail website, but was not able to complete it as I need to have details such as when was the parcel posted, how it was posted etc. It`s not possible for me to get these details because all communication with the seller has ceased and they are choosing to ignore me.
Is there any other way I can report this?
I have tried to make a online claim about it on the Royal Mail website, but was not able to complete it as I need to have details such as when was the parcel posted, how it was posted etc. It`s not possible for me to get these details because all communication with the seller has ceased and they are choosing to ignore me.
Is there any other way I can report this?
0
Comments
You can seek help from Trading Standards.
You ask for a refund from the seller and they then take it up with the courier
'The sender or the recipient of the item may both claim for a lost item but only one will be paid compensation'
http://www.royalmail.com/personal/help-and-support/royal-mails-retail-compensation-policy-for-loss
Depending on the circumstances, claim it as chargeback from your credit card company, open an eBay dispute, threaten sellers with a small claim...