Problem with sky+
louise1966
Posts: 4,012 Forum Member
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The last twice I have tried to record jeremy kyle usa, on itv 2 a 07.25, it has a. displayed the record sign, but failed to do so; and b. will not even allow me to set it to record. I can record other programmes, and even JK on itv 2+1. Anyone else had this problem?
It may be the hd box, because sometimes when I have the tv guide on screen, and I manually enter a channel number, it doesn't change.
Thanks.
It may be the hd box, because sometimes when I have the tv guide on screen, and I manually enter a channel number, it doesn't change.
Thanks.
0
Comments
http://forums.digitalspy.co.uk/forumdisplay.php?f=35
Sky transmits firmware and software updates fairly frequently. Sometimes they break things. This only comes to light once customers complain. I have had other customers in the past tell me their boxes act strangely. Until Sky fix the problem in their firmware then you might just be stuck.
What you can try in the meantime is a forced firmware update. The process will take anything up to 25 minutes. So make sure nothing is scheduled to be recorded before you begin. None of your recordings will be lost.
Put your TV on the channel for watching Sky. Next, you want to be able to reach both the Sky box and the power socket at the same time. If you can't do so then get someone to help.
Next, switch off the Sky box at the wall socket. Remove your viewing card.
Now, press and hold down the backup key on the Sky box itself. Don't use the remote for this. It only works with the button on the box. Keeping the backup button pressed in, put the power on. Keep the backup button pressed in. The TV will show a screen with a Sky logo, and then after a few seconds it will change to a message saying that the firmware is being updated. Once you see this message you can release the backup button.
Once the firmware update is complete you can switch the box off and put your viewing card back in. Power up the box and check your channels.
If this doesn't work then the next stage is a planner rebuild. But you will wipe the hard drive and lose your recordings. Alternatively just work around the issue by recording from channels that do work. Make sure though that you raise this as an issue with Sky so they know the screwed up something again.
A system reset on the other hand will, so make sure you use the right option!
A problem with recording a single programme on a single channel is very, very unlikely to be a firmware problem. The planner rebuild sorts a lot of strange happenings though.
And to reiterate planner rebuild DOES NOT LOSE RECORDINGS
Aparently, that's what Tivo's were designed for
http://forums.digitalspy.co.uk/showthread.php?t=1805307