Sky Broadband issue.
![[Deleted User]](https://wa.vanillicon.com/v2/a1059e957043e985ced37983857b71eb.svg)
[Deleted User]
Posts: 4 Forum Member
Hello all,
I'm New to this forum and hoping someone may be able to give me a steer on the following issue.
I have recently moved to a 6 year old new development near Epsom in greater London.I have never been blessed with super fast BB in my previous properties so was hoping i might hit the jackpot this time.
I have gone for the Sky unlimited package due to the fact i wanted to make use of the sky any time download service with my new SKY+HD box.
Was told when i signed up that i should be able to get 10MB download speeds in my location but in reality its about 1.3MB.
When installed it started at 2mb but during the 'training' period it dropped right down to 0.25MB before i had to ring up and complain. Its now settled at the 1.3MB which is way too slow to use the anytime service so the question im really asking is if I went to another provider would i be able to get anything faster?
BT have said i WOULD get 15MB with them but how can there be a difference?
this is a speed test i just did:
Don't really understand the Noise db correlation thing so any ideas would be great. these numbers do seem very high considering im less than 2 miles from the exchange.
This is the Sky Router statistics info.
ADSL Link Downstream Upstream
Connection Speed 1248 kbps 960 kbps
Line Attenuation 50.0 db 31.5 db
Noise Margin 16.9 db 7.0 db
I'm New to this forum and hoping someone may be able to give me a steer on the following issue.
I have recently moved to a 6 year old new development near Epsom in greater London.I have never been blessed with super fast BB in my previous properties so was hoping i might hit the jackpot this time.
I have gone for the Sky unlimited package due to the fact i wanted to make use of the sky any time download service with my new SKY+HD box.
Was told when i signed up that i should be able to get 10MB download speeds in my location but in reality its about 1.3MB.
When installed it started at 2mb but during the 'training' period it dropped right down to 0.25MB before i had to ring up and complain. Its now settled at the 1.3MB which is way too slow to use the anytime service so the question im really asking is if I went to another provider would i be able to get anything faster?
BT have said i WOULD get 15MB with them but how can there be a difference?
this is a speed test i just did:
Don't really understand the Noise db correlation thing so any ideas would be great. these numbers do seem very high considering im less than 2 miles from the exchange.
This is the Sky Router statistics info.
ADSL Link Downstream Upstream
Connection Speed 1248 kbps 960 kbps
Line Attenuation 50.0 db 31.5 db
Noise Margin 16.9 db 7.0 db
0
Comments
You're both absolutely right. I was out by a factor of ten.
So back to the OP's problem. Start by reading on these forums how to use your Test Socket.
http://www.kitz.co.uk/adsl/max_speed_calc.php
So you should get more than 1.248 but do not expect the 10 or 15 you have been quoted.
I have used the test socket with a small improvement. Went from 1.4Mb to 1.55Mb. Im not after soper quick but anything above my old speed of 3.2Mb would be fine. I find the Sky Sagem router pretty poor with the wifi side. Speeds are halved to my Ipnone 4 which normally loves wifi.
So would going to say BT possibly get me faster speeds or is it all the same system no matter who provides the service?
thanks
Further to my speed issues.I seem to have found the problem!
I'm in a newish build 3 bedroom apt (5 years old) which has phone sockets in 2 of the bedroom as well as the lounge. The master socket is in a utility area by the front door.
Went into the test socket and immediately my noise went from around 20db down to 9db resulting in a speed increase to 5mb!!!! Great!!!!
Put the master socket back together,plugged in the cable and Boom. Back up to 25db and speed to 1.2mb.
So obviously the noisy line is the issue. What could be causing the increase? all i have is a Sky+ Hd box in the lounge socket on a filter supplied by sky, but even when i remove it it makes no difference.
Now with only the router connected, check your speed. Now start plugging telephones and the Sky box (via microfilters) one at a time, testing the speed at each step.
BTW the Sky box does not need to be connected to the telephone line unless you have multi-room or use Interactive Services. As these boxes often cause problems, I'd leave it disconnected if I was you.
nothing else in house plugged in but as soon i change from test socket to main the Db gain jumps from 7.1db to 18-22db resulting in a major drop in speed. What else could cause the line noise?
Thx
2 blue and white
5 white and blue
so it does sound like you have got to change the wiring on the normal lines not the main bit of the master socket
You need to go through the exercise that I posted earlier.