Impressed with Virgin

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• bamindy Posts: 160

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  06/07/10 - 13:53 #2

  Welcome, jetheridge - hope you're happy with your decision and products! You should be able to change your phone package to include eve & weekend calls which will help.

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• [Deleted User] Posts: 336

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  06/07/10 - 15:44 #3

  It is nice to hear a good post re VM... I must admit, I have been a customer since Cambridge Cable first started (Bout 300 yrs ago :cool: ) and I reiterate, everything is fine till you get a problem....
  
  8.5p/pm seems excessive but I am on 24/7 calls.
  
  Good luck and welcome aboard.

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• darthlinux Posts: 922

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  07/07/10 - 22:04 #4

  Same here, I have talk unlimited so don't pay for any landline call.

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• PudpullerTM Posts: 1,800

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  07/07/10 - 22:09 #5

  jetheridge wrote: »

  Hi All.
  Well I have to say i'm impressed with Virgin.
  
  I'm a first time customer... booked an installation, between 1 and 5pm, they turned up at 1:05.
  
  Really nice guy, installed everything where I wanted even though there were already sockets installed from previous tenant.
  
  New style Samsung box. Bonus!
  
  Wireless N router even though I'm on 10meg, and even in peak times I was still getting 9.45meg connection.
  
  The only bad thing I can see is, I'm on the weekend call package, so all calls cost a whopping 8.5p a min!!!!!!! WOW not good.
  
  Cheers guys.

  
  The peak time speed will only drop if you hit the STM and they drop your speeds by 75%.
  
  It doesnt drop just because its peak time

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• darthlinux Posts: 922

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  07/07/10 - 22:37 #6

  PudpullerTM wrote: »

  The peak time speed will only drop if you hit the STM and they drop your speeds by 75%.
  
  It doesnt drop just because its peak time

  
  Also it shows that he possibly lives in a uncongested area, which is good news for the OP as it nice to see your top speed at peak times.

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• Zenith Posts: 3,873

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  07/07/10 - 23:16 #7

  PudpullerTM wrote: »

  The peak time speed will only drop if you hit the STM and they drop your speeds by 75%.
  
  It doesnt drop just because its peak time

  Mine does.
  
  I get noticably slower speeds in the early evening compared to morning & afternoon.

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• [Deleted User] Posts: 24

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  08/07/10 - 16:22 #8

  Hi again.
  
  On the talk unlimited do you also get free 0845 calls?
  
  Cheers!
  J

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• joshua_welby Posts: 9,026

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  08/07/10 - 16:24 #9

  jetheridge wrote: »

  Hi again.
  
  On the talk unlimited do you also get free 0845 calls?
  
  Cheers!
  J

  
  No, only on Talk Anytime Packages, it will be free

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• ginock Posts: 1,329

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  08/07/10 - 17:40 #10

  As someone who used to work for VM its nice to hear praise about the service instead of hearing how c**p it is all day long

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• stud u like Posts: 42,100

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  08/07/10 - 17:42 #11

  I was with Virgin from 2001-2010. The service was good.

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• HANHAM97 Posts: 345

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  08/07/10 - 17:49 #12

  Agree.

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• lucaspowell Posts: 160

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  10/07/10 - 20:10 #13

  You can get much cheaper calls here:
  http://www.firsttelecom.com/other-products/cable-saver
  1.6p per min peak
  0.8p per min off peak
  6.1p minimum charge

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• springy Posts: 363

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  10/07/10 - 21:46 #14

  I think virgin customer service has been great. I have had a few bumps along the way, but every time they have sorted me out, even giving discounts when service has been disrupted. And it is good that all of it is free unlike other companies

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