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Phone Connection
One United
Posts: 1,363 Forum Member
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I think everyone here knows about the phone connection problem where you must have all Sky boxes connected to a phone line otherwise Sky will start sending you letters. Well i have Sky Multiroom and i'm only able to have one Sky Box connected to my phone line at the moment because there is a problem with the other one.
So i was just wondering if you knew if it were possible to buy a new lead that connects your Sky box to your phone line because i'm pretty sure there is a problem with my current one. I want to get this sorted ASAP because Sky are threatening to charge me full price for my Sky Multiroom [instead of £10] if i don't get it connected.
Thanks in advance.
So i was just wondering if you knew if it were possible to buy a new lead that connects your Sky box to your phone line because i'm pretty sure there is a problem with my current one. I want to get this sorted ASAP because Sky are threatening to charge me full price for my Sky Multiroom [instead of £10] if i don't get it connected.
Thanks in advance.
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exact cable type is rj11-bt crossed (1-2, 2-1, 3-4 & 4-3)
When the initial 12 months was up, I disconnected my standard box from the phone. I was still able to order PPV etc.
More recently, I had Sky+ Multiroom installed and had to have both boxes back on the phone. Thus the PPV programmes have now been billed for although over 12 months ago when watched.
This begs an interesting question.
If your contract allows it, you should disconnect from the phone line and will never be charged for PPV again, providing you don't reconnect at some point allowing Sky or whoever to find out what you've watched.
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One slight flaw - After you have run up £50 credit on your viewing card, the Sky+ box insists on a callback before allowing you to order anything else.
Presumably if you decide to leave Sky and cancel they may well insist on either a callback to your box or your viewing card being sent to them intact for them to "interrogate" it at their end to ensure billing is made for viewed PPV.
But £50 of "free" viewing is OK. Only thing is Sky probably insist on a full-time phone connection for new contracts and Sky+ in view of the issues of "missed" revenue.
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Disconnect your Sky box, leave it a few moments, and I bet your internet is alright again.
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The BT engineer said that higher speed ADSL lines are more prone to problems of this nature and that 90% of callouts to customers experiencing broadband problems are simply the lack of a microfilter being installed.
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