[1saintly]

Originally Posted by coachtrip_fan99

O2 are good, but I am on one of the legacy tarifs... I would not not like to be moved onto one of the new deals!

Doesn't stop them throwing temtations at us Legacy contract users, they keep trying but im not biteing

02 are fab as far as im concerned, not had any problems with them.

[Casual]

I've been with O2 for a few years and have no complaints. The traffic management is only for p2p and even then it's only at certain times. A big plus for me is the fact their customer services are based in the UK and are available 24/7 on a freephone number.

[TRIPS]

Switched from AOL to O2 about 4 years ago, Only had 1 problem which was not O2 s fault.
Happy with O2 ,customer service excellent.
out of this world comapared to AOL.

[bpullen]

Originally Posted by BK.

If it's a line fault, I can't understand why it's only reared it's head with PlusNet? We had cut outs with AOL, but they were once every 5 or 6 weeks or so for maybe 45 mins - an hour. Currently it's between 10-25 times a day (seriously).

Like most things, faults can seemingly develop out of the blue without anything specific triggering them. However ...

Originally Posted by BK.

If it is a line fault, could it be related to the switch? With AOL we were on up to 8Mb, getting around 1.5Mb. With PlusNet I think we're on up to 16Mb and get about 5-6Mb - could the increase in speed be making the fault more... faulty?

This suggests that you were on ADSL1 with AOL and ADSL2+ with us. The kit at the exchange your line connects to is different depending on the technology in use. So yes, it could be related.

Originally Posted by BK.

I do believe my parents rang and spoke to PlusNet but I can't confirm 100% what was said as I wasn't here (I am at uni most of the year). Both my parents are technophobes who can't switch on a phone, so who knows what was actually said! The bill is my mum's name, so I don't know how much I can help? Getting her to ring up or anything is pretty difficult, as it doesn't affect her, but I assume if I ring them/you up, you won't be able to speak to me? (The only person in the house who actually knows how to use a computer).

We'll happily speak to anybody with your mum's consent but it would be helpful for you to be at your parents house when we do.

Best regards,

Bob Pullen
Plusnet Digital Care

[CuBz90]

I've been with Plusnet over 2 years now and never had one single problem with them.

I reported a problem with slow speeds, they sent me 2 new routers and even sent out an engineer the next day to check my line, all free of charge. It turned out that the problem was with my laptop, but the modem needed to be replaced anyway due to reports of overheating so I was not charged for the call out.

The service is brilliant and the support is fantastic, couldn't ask for a better service.

The only thing that bothers me is the maximum download usage is 120gb a month (FTTC) but I am an extremely heavy user and would normally use more than that on some occasions and I can't afford to pay £5 for every extra 5gb I use. Other than that it's perfect.

[The Sack]

Originally Posted by BK.

If it's a line fault, I can't understand why it's only reared it's head with PlusNet?

When i was using AOL my broadband was really reliable, when i moved to Sky my line suddenly developed a HR fault and whenever the phone rang my broadband would get knocked off. Nothing had changed apart from the provider, it was probably coincidence but it does show these things happen.

In the end BTO replaced the copper from the nearest pole all the way to the master socket and bingo the problem vanished.

[neo_wales]

I had awful problems with BT and switched to talktalk (problem free), but...millions of other people are very happy with BT so I can't say they are a bad provider, just that I had problems with them and the odds are you will get good service from them.

[CuBz90]

Everyone I've ever spoke to about BT broadband have always had only bad things to say, including myself and my mum

[rocketronnie75]

I'm with O2 and can't fault the service.

I'm on the works package paying £8.13 a month