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Connecting a Samsung 'connected' TV
gonefishin
Posts: 140
Forum Member
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I'm hugely excited, though sceptical of the benefits of internet -delivered telly. Not least when it comes to the practicality of setting it up.
I have a brand new Samsung UE40C6510. What could be easier than buying its (proprietary and expensive... grrr) wireless dongle and connecting to my home network?
Behold, BBC iPlayer and Lovefilm beckon. I could even watch whatever other dubious rubbish they have on there.
So the dongle arrives... I open the packaging and the instructions helpfully tell me to refer to the user manual which came with my TV. This may as well have been written in Korean.
I plug in the dongle. Simple plug 'n' play, so far so good.
Then the real trouble starts...
The device can see my home network. It'll even let me input a WEP key, in order to access it.
But then a bunch of garbage on screen messages, basically telling me the connnection has been unsuccessful. Um, too right. Tell me something I can USE...
So compare and contrast with the experience of buying a Sony BDS S570 Blu-ray player... The wireless comes baked in, the on-screen prompts are written in language which doesn't require a doctorate in electronic sciences and, hey, even better, the whole thing was plugged in and running on my home network in < 5 minutes.
Samsung, if you want your connected tellys to take off, you're going to have to focus on making them a bit easier to use - especially when it comes to the setup.
Btw, if anyone has suffered the horror of trying to successfully install a Samsung wireless dongle, please share your wisdom on how its done. No doubt I need to press some backdoor code on the remote that Samsung has helpfully chosen not include in its customer literature.
I can tell this is leading up to a call to Samsung (complete abdication of post sales) customer service. After my last experience with them, I'm not looking forward to it. Look - Samsung lurkers - you have a really good product, albeit with some useability issues you need to crack but your customer service is a disservice to your brand.
Rant over, just a bit annoyed at spending £x00 on your telly, then being forced to spend another £50 on your dongle which maybe works, just not out of the box.
Go figure...
I have a brand new Samsung UE40C6510. What could be easier than buying its (proprietary and expensive... grrr) wireless dongle and connecting to my home network?
Behold, BBC iPlayer and Lovefilm beckon. I could even watch whatever other dubious rubbish they have on there.
So the dongle arrives... I open the packaging and the instructions helpfully tell me to refer to the user manual which came with my TV. This may as well have been written in Korean.
I plug in the dongle. Simple plug 'n' play, so far so good.
Then the real trouble starts...
The device can see my home network. It'll even let me input a WEP key, in order to access it.
But then a bunch of garbage on screen messages, basically telling me the connnection has been unsuccessful. Um, too right. Tell me something I can USE...
So compare and contrast with the experience of buying a Sony BDS S570 Blu-ray player... The wireless comes baked in, the on-screen prompts are written in language which doesn't require a doctorate in electronic sciences and, hey, even better, the whole thing was plugged in and running on my home network in < 5 minutes.
Samsung, if you want your connected tellys to take off, you're going to have to focus on making them a bit easier to use - especially when it comes to the setup.
Btw, if anyone has suffered the horror of trying to successfully install a Samsung wireless dongle, please share your wisdom on how its done. No doubt I need to press some backdoor code on the remote that Samsung has helpfully chosen not include in its customer literature.
I can tell this is leading up to a call to Samsung (complete abdication of post sales) customer service. After my last experience with them, I'm not looking forward to it. Look - Samsung lurkers - you have a really good product, albeit with some useability issues you need to crack but your customer service is a disservice to your brand.
Rant over, just a bit annoyed at spending £x00 on your telly, then being forced to spend another £50 on your dongle which maybe works, just not out of the box.
Go figure...
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