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My 1tb 895 box catch up connection not working

[Deleted User][Deleted User] Posts: 1,225
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I've got a 895 1 tb box in my front room I've check the box I've checked the phone line and it's showing up connected but when I go to network on the service menu it says failed

But my box upstairs in bedroom 890 the catch up is working

Is anyone else having catch up issues tech issues

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    chenkschenks Posts: 13,231
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    first of all, for catchup services the box needs connected to your internet router, NOT the phone line.

    how is your box connected to your router?
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    [Deleted User][Deleted User] Posts: 1,225
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    Yes chenks sorry I mean via router using Ethernet cable it's worked fine until the new update we've all just had
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    chenkschenks Posts: 13,231
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    obvious things to try.
    reboot the sky box
    reboot the router
    disconnect the ethernet cable and reconnect it
    reset the network connection within the sky box settings.
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    Jaycee DoveJaycee Dove Posts: 18,762
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    Exact same thing happened to us a couple of days ago after 6 months of no problems.

    Router fine, multiroom box working.

    Rebooting the box fixed the issue first time.:)
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    [Deleted User][Deleted User] Posts: 1,225
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    Re routing box hasn't worked ive checked and reset now when I press red to reset connection nothing happens
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    [Deleted User][Deleted User] Posts: 1,225
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    will a planner rebuild help with the network section and when I press the reset red button nothing happens it still says failed will a planner rebuild help I don't want to lose my recordings
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    Dave-HDave-H Posts: 9,940
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    A planner rebuild shouldn't affect networking, but it does do a reboot as part of the process.
    You won't lose your recordings, but do make absolutely sure that you have selected the rebuild option, not the reset option, which will wipe them!
    Did you do a power cycle reboot by actually disconnecting the mains?
    If not do try that as this will completely reset the hardware, which a software reboot will not.
    :)
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    Jaycee DoveJaycee Dove Posts: 18,762
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    As noted above, that's what I did. Unplugged and rebooted the box. It fixed the problem immediately.

    We were also getting the odd part record message (though nothing obvious missing when played) and the at the wall reboot seems to have fixed these.

    Doing a reboot like this once a month is always worth trying as it often stops little glitches creeping in.
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    [Deleted User][Deleted User] Posts: 1,225
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    Can someone explain a planner rebuild I've tried everything else can someone explain step by step planner rebuild
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    chenkschenks Posts: 13,231
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    see - http://help.sky.com/articles/problems-with-your-recordings-and-planner
    however i doubt that'll make any difference.
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    coopermanyorkscoopermanyorks Posts: 21,215
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    To sloooooowwww;-)
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    [Deleted User][Deleted User] Posts: 1,225
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    Thanks Joyce , cooper ,checks rebuilding now
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    [Deleted User][Deleted User] Posts: 1,225
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    Re names thanks chenks cooper Jaycee
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    [Deleted User][Deleted User] Posts: 1,225
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    Big thank you to everyone who has helped with the issued it has been solved thanks to all
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    chenkschenks Posts: 13,231
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    lee_w wrote: »
    Big thank you to everyone who has helped with the issued it has been solved thanks to all

    i suspect it was the reboot that fixed it and not that actually planner rebuild part of the process.
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    sodafountainsodafountain Posts: 16,863
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    lee_w wrote: »
    Big thank you to everyone who has helped with the issued it has been solved thanks to all

    Did you try a reboot first as suggested?

    If not, as Chenks says, I suspect the reboot fixed it, not the actual planner rebuild.
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    Dave-HDave-H Posts: 9,940
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    I agree!
    :)
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    [Deleted User][Deleted User] Posts: 1,225
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    Yes I did do a full system restart
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