Taktalk TV or not??!?!
[Deleted User]
Posts: 6
Forum Member
Hi All,
Right one real simple question I wonder if MK_CHRIS or someone who has information on can clear this up for everyone. Is TalkTalk still offering TV services to new customers web site suggest yes but anyone you speak to at TalkTalk says no the service is now going to be switched off and become freeview only!?
I have recently told a few people who I know live in an area of Tiscal TV enabled Exchanges, however great if you go online and order but as soon as you call up anyone at Talk Talk they say the TV service is no longer offered?!?
What is going on are all the sales staff at TalkTalk totally unaware of the product or unable to sell it and so instead say the product is no longer available?
I think existing customers should be told what the hell is going on also if the service is no longer being provisioned for new customers why is it listed on the web site?
If it is still available it seems completely unprofessional of TalkTalk sales staff to mislead new customers in this way of telling them the product which they called up about is not available when it is!
Thanks
Steve
Right one real simple question I wonder if MK_CHRIS or someone who has information on can clear this up for everyone. Is TalkTalk still offering TV services to new customers web site suggest yes but anyone you speak to at TalkTalk says no the service is now going to be switched off and become freeview only!?
I have recently told a few people who I know live in an area of Tiscal TV enabled Exchanges, however great if you go online and order but as soon as you call up anyone at Talk Talk they say the TV service is no longer offered?!?
What is going on are all the sales staff at TalkTalk totally unaware of the product or unable to sell it and so instead say the product is no longer available?
I think existing customers should be told what the hell is going on also if the service is no longer being provisioned for new customers why is it listed on the web site?
If it is still available it seems completely unprofessional of TalkTalk sales staff to mislead new customers in this way of telling them the product which they called up about is not available when it is!
Thanks
Steve
0
Comments
http://www.digitalspy.co.uk/forums/showthread.php?t=1204140
Maybe explains the recent uncertainty and seems to be good news, ie a green light for TT to run with the IPTV service!
http://www.talktalk.co.uk/products/tvextra/
Maybe you can sign up online
However, having tried myself - the New Customer link isn't working The Upgrade link says, when you get there, "This offer is currently only available to existing Tiscali Broadband customers".
parthena
But yes, as an existing customer I'd feel more confident about the product if I knew they were actively selling it so let's hope they do just this in the near future.
Well there hasn't been any official announcement of that as far as I'm aware, when was it you spoke to the TT sales dept paperdoll?
Hopefully just a misunderstanding but I think it's clear there's still a fair bit of confusion regarding this!
That's what Paper Doll is highlighting I think we must await "development".
parthena
Turned out it was the box that was faulty and they've finally replaced it after about 50 calls to the support people!
parthena
I think you're right to suggest that an independent TalkTalk could be vulnerable to an outside bid though the benefits to Sky are probably not very significant. If Sky did purchase it and TalkTalk withdrew from Canvas this would not be the end of Canvas - after all, it existed before TalkTalk, which is just one of many shareholders.
PROJECT CANVAS
BBC, ITV, CH4 and FIVE with BT 4.6 m broadband subs
VIRGIN
3.7m bb subs
SKY
1.5 m (with Talk Talk would be 5.6m bb subs)
plus give sky the coverage to switch all their 9m tv subs to a
combined DStv/DSL delivery platform.
Noticed this new Talk Talk shop opening in Central London.
http://www.guardian.co.uk/business/2010/apr/19/talktalk-centre-soho-digital-media
I like the idea of Orange TV if it was a rebrand of BT Vision, that would be a good service with BT Vision, Canvas, Freeview and extra Orange stuff, Could be good.
Also, on TalkTalk splitting from CPW, is this just because they want it as a seperate company as it is growing fast? I believe it will still be owned by them but be a seperate company, I dont think they will sell it, not after all thework and purchasing they have done. (they/them, meaning the owners of CPW)
http://www.thinkbroadband.com/
http://www.talktalkgroup.com/corporate-information/
http://www.google.co.uk/search?q=talktalk+demerger&rls=com.microsoft:en-gb:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7ADBR_en&redir_esc=&ei=F7LSS9LnG4OkOMaTpOkN Guess some shareholders will stay with the CPW/bestbuy operation and others have gone with the talktalk/AOL ISP operation and some both!.
ISPs profit margins are getting tighter and guess CPW/Bestbuy will recommend the best ISP that will give them the best services and payback (which seems to be VM now).
TalkTalk/AOL will have a hard time against BT, VM, Sky etc broadband/phone/TV bundle packages, but if it can keep the Sky TV channels plus Canvas and offer good customer services could do well.
Looks like TalkTalk TV is progressing!