About 50% of my recordings won't play after recent Sky EPG Update
The Old Man
Posts: 182 Forum Member
✭
Hi all,
I wondered if anyone else has had this problem?
1TB Sky HD Box Model no. R009.066.77.08P version number 4f3153.
Since the Sky EPG Update with the new Homepage on my Sky HD 1TB box, about 50% of my existing recordings refuse to play. I just get a blue screen, I can't fast forward, I can't jump into the middle of a program when this happens to get past it, sometimes I see a rotating playback graphic, other times not, just a blue screen. Occasionally I'll be lucky to see a few frames, then it freezes. It happens on some On Demand programs too, I have to delete them, permanently delete them, then re-download them and they are then fine.
The other random 50% of my recordings and any new recordings since the EPG update all play back absolutely fine.
I've tried rebuilding the Planner etc, rebooting, leaving the power off etc - no joy.
The worst part about it is I downloaded the whole series of Masterchef, as well racking up episodes of The Middle, 24 Live Another Day etc to catch up with at my leisure and only some of the episodes will play back, meaning the whole series is ruined for me.
Same with other new and returning shows. Its okay if I can find them On Demand, but many episodes aren't there.
If I couldn't play anything back, I would suspect its the box.
Anyone else had this issue and hopefully been able to solve it?
I wondered if anyone else has had this problem?
1TB Sky HD Box Model no. R009.066.77.08P version number 4f3153.
Since the Sky EPG Update with the new Homepage on my Sky HD 1TB box, about 50% of my existing recordings refuse to play. I just get a blue screen, I can't fast forward, I can't jump into the middle of a program when this happens to get past it, sometimes I see a rotating playback graphic, other times not, just a blue screen. Occasionally I'll be lucky to see a few frames, then it freezes. It happens on some On Demand programs too, I have to delete them, permanently delete them, then re-download them and they are then fine.
The other random 50% of my recordings and any new recordings since the EPG update all play back absolutely fine.
I've tried rebuilding the Planner etc, rebooting, leaving the power off etc - no joy.
The worst part about it is I downloaded the whole series of Masterchef, as well racking up episodes of The Middle, 24 Live Another Day etc to catch up with at my leisure and only some of the episodes will play back, meaning the whole series is ruined for me.
Same with other new and returning shows. Its okay if I can find them On Demand, but many episodes aren't there.
If I couldn't play anything back, I would suspect its the box.
Anyone else had this issue and hopefully been able to solve it?
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Comments
After that I'd give a forced update ago.
Failing that there's the old system reset, but you'll loose all your recordings.
I just went to watch a movie that i recorded about a year ago, but have only just got round to sitting down to watch it, but I get the same thing you do. Blue screen, playback light spins (as though it is playing), but no video or sound.
The i button shows the program correctly, but no matter what I do, it won't actually playback on screen...
I have tried deleting all of my deleted programs and done a Sky+ rebuild, but this didn't help.
I check some other recorded programs, and there are about 15 that won't playback, however, anything relatively new plays back fine.
Did you ever manage to resolve the issue?
Anyone got any more thoughts on resolving this, other than a complete system restore? (I don't want to lose my programs).
Very annoying!
Thanks
No I am still plagued by the problem. I posted on the Sky website forum and got nowhere either.
It's driving me nuts with frustration to be honest, so I'm sorry you have the problem also.
I still believe it's related to the new EPG as everything was fine before the update.
I'd say about half my recordings and downloads still won't play back without the blue screen and rotating playback graphic.
I'm having to record repeats by default now of my favourite program's to make sure I have a copy that will playback, but sometimes even the duplicates won't play back and I have to download from catch up 2 or 3 times before I get a copy that works okay.
Tried permanently deleting everything in the deleted tab then trying a planner rebuild several times. I've done a forced update but no newer software is available.
Waiting for 24 to become available on demand, wish I'd watched it live now.
I don't want to try a system reset, as I'll loose all my precious recordings that do work.