Cause for Complaint?
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I attended a Body Shop Party hosted by A Body Shop consultant last month , the Consultant played a few games with our group she started off by asking if anyone was Irish in the group and I raised my hand, she said to me "Oh you'll love this game then, this is right up your street" .. The game, it seems, was to pull out a raffle ticket (which we all paid £2 for) and the win a small gift pack.
My number was pulled out and I was presented with my prize, it was at this point that the Consultant said "this is the part you'll like now" and then pulled another ticket out and gave that person the choice of letting me keep my gift or "stealing it" from me. I was flabbergasted at this "game" - what sort of game is this? Someone wins a raffle and it’s taken away from them?
And to add insult to injury the Consultant tells me I’ll “like this game" as I am Irish, and it turns out the aim of the game was to STEAL from the other people in your group? This is the part I was disgusted with; the people at the party also noticed and asked in private what this lady doing.
I felt embarrassed and shamed at the actions of this Consultant. I had already placed my order for the products I wanted otherwise I would have certainly cancelled my order, but I let it go as it was one of my friend's hen parties and if did not want to put a dampener on the day.
I feel that this experience has put me off The Body Shop and I would probably not order anything again. As this Company was built on ethics and morals I feel that need to let them know about this.. Do you think i am being too sensitive though? As i only knew 3 people out of the 10 people there i actually felt mortified when she picked me out like this and made these references to stealing and the Irish.
Just after your thoughts really .. thanks people xx
My number was pulled out and I was presented with my prize, it was at this point that the Consultant said "this is the part you'll like now" and then pulled another ticket out and gave that person the choice of letting me keep my gift or "stealing it" from me. I was flabbergasted at this "game" - what sort of game is this? Someone wins a raffle and it’s taken away from them?
And to add insult to injury the Consultant tells me I’ll “like this game" as I am Irish, and it turns out the aim of the game was to STEAL from the other people in your group? This is the part I was disgusted with; the people at the party also noticed and asked in private what this lady doing.
I felt embarrassed and shamed at the actions of this Consultant. I had already placed my order for the products I wanted otherwise I would have certainly cancelled my order, but I let it go as it was one of my friend's hen parties and if did not want to put a dampener on the day.
I feel that this experience has put me off The Body Shop and I would probably not order anything again. As this Company was built on ethics and morals I feel that need to let them know about this.. Do you think i am being too sensitive though? As i only knew 3 people out of the 10 people there i actually felt mortified when she picked me out like this and made these references to stealing and the Irish.
Just after your thoughts really .. thanks people xx
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Comments
There's a few things there which she seems to have failed at and as a customer you are entitled to make your concerns known to the company and expect an apology.
I never complain really but this person sounds quite inappropriate especially when you consider she is in someone else's home.
Well i did not know that, thank you Marz - they still represent the company though surely? The Body Shop should know about the people they have out there being the "face" of thier company??
Not at all, i live in Cheshire and the party was in Wales. I dont even think the Bridesmaid (who organised it) knew her particularly well
My advice. I think you are taking the term "steal" too literally. It was a game with a twist, she may have thought you were more up for the craic than us uptight Brits
Nope! ha! It was passed around quite a bit and ended up with the brides mother :rolleyes:
What a fix!
To a certain extent yes they do represent the company, but it's cleverly done under 'The Body Shop at Home' which is not the same as 'The Body Shop'. I think any training the consultant does it undertaken in a 'self study way' rather than a training programme. They don't waste money training reps, for them to quit after a few weeks, market it as 'anyone can make money' so the company avoid hiring and firing people - the good reps will have lots of parties, the bad ones won't.
The main idea from it is that reps will spend around £200 to join up which they'll get tester products, training manuals and a uniform, in return for 50% off any orders they make.
Well i just can't understand what the connection is with stealing and being Irish - I wonder if we are re-nouned in Wales for being thiefs or something??
I think what was intimated was even worse than being Irish and being a thief. I think she was suggesting you were an Irish "pikey" .
Perhaps she thought it was a popular game in Ireland?
You really should have asked her at the time.
Let us know what response you get.
L'Oreal is well known for animal abuse. Surely not?
I hope you're going to pay for that call. You wouldn't want to be accused of stealing...
Basically said she was sorry I had to experience this but that essentially the Consultants are self employed, she said she’d send me a £20 voucher as way of apology and that the email i sent had been passed onto the Consultant's area manager ...
What are you spending your 20 quid on? Their coconut body butter is gorgeous.:)