Sainsburys refused to sell Fireman Sam DVD - because parents had no ID
The Puzzler
Posts: 7,689 Forum Member
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Absolutely ridiculous. This culture of asking all and sundry for ID, Challenge 25 etc has to stop - if not I can see it becoming Challenge 40 in the not too distant future. Some till workers simply cannot have any common sense if they are making these types of decisions - time the ID laws were relaxed a bit, unless someone is obviously under 18 then ID should NOT be asked for. Makes me glad I'm not still 16 because christ knows where I'd have got my **** from in this day and age!A mother and father have been told they could not buy a U-rated children's DVD for their son because they did not have any ID.
Kirsty Breeze, 19, and Ian Jackson, 24, wanted to buy the video at Sainsbury's in Stoke-on-Trent, Staffordshire - suitable for children under the age of four - for their son Leo's second birthday.
However, they were told they could not do so without proving they were old enough and in the end Miss Breeze's mother, Jill, 42, had to go to the shop to buy the £4 DVD, Fireman Sam: A Spot of Bother.
Read more: http://www.dailymail.co.uk/news/article-2032149/Sainsburys-staff-refuse-sell-fireman-DVD-parents-dont-ID.html#ixzz1WbtMen2k
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It will be a case of do as the company policy says or risk the sack. If I were working at a shop I'd not risk the sack just to sell a DVD.
You should save your ire for whoever in Sainsbury's management decide to lump all DVDs into a "challenge 25" policy.
Even if it's perfectly obvious the buyers are above the age of point of sale ? What a waste of productive time and resources.
The story is a case of pretty staggering corporate stupidity.
Someone messes up in a small way - company apologises :yawn:
It's only a Fireman Sam DVD :rolleyes:
Did they ask to speak to a supervisor before calling her mum down ? That would have been the sensible thing to do.
Seems that Sainsburys have form for making ridiculous ID based decisions - http://www.dailymail.co.uk/news/article-1201923/RAF-officer-banned-buying-alcohol-shopping-son-17.html
I'm sure most retailers have made a silly mistake every now and then
Amended for truth !
during our training we were told that we had to apply the think 25 policy to all DVDs
no-one does though,
I imagine the person that did this was new...
It isn't human error at all, it is a complete lack of common sense.
Well you clearly haven't done a refresher for Think 25 recently then. They updated it to get rid of the ambiguity around U and PG films to make sure situations like this don't happen. It's the fault of the till if anything, as they don't differentiate, but just prompt for Think 25 on all DVDs whether it's applicable or not.
(I worked for Sainsburys myself until recently.)
No it doesn't, it's there to protect and I bet you'd be the first to scream blue murder if a youngster was harmed.
Get a life. :rolleyes:
Perhaps so but it still really isn't a story other than to raise a smile let alone "staggering corporate stupidity"
I've been working there for over a year and things still arnt very clear,
though I don't apply the think 25 to anything other than '18' rated items,
I thought when i got ID'd for a non-alcoholic drink at tescos because it said "cider" on the front couldnt be beaten but...alas i am proved wrong.